STEVEN L. KNIGHT

acwvq7@r.postjobfree.com

480-***-****

***Security Clearance: Top Secret***

Information Technology Professional

Professional Microsoft Certified Solutions Expert skilled in Windows Server 2000/2003/2008/2012 supported on VMWare technologies. Strong technical support background including; Network design, system administration/security, troubleshooting of hardware/software, and user training.

•MCSE (Server 2003/2012)

•MCSA (Server 2008)

•MCP (Windows 2000/XP/7)

•MCTS (Vista/SCCM 2007)

•CCNP R/S

•VCP6 (DCV/NV/DT)

•CASP

•Security+ CE

Education

Bachelors Degree in Information Technology

Ottawa University – Phoenix, AZ

Associates Degree in Software Engineering

UAT (formerly UACT) – Tempe, AZ

Professional Profile

•Analytical problem solver with the ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.

•Expertise in technical strategy, planning, and execution with demonstrated abilities in developing innovative performance solutions and providing strategic direction and operational oversight.

•Skillfully executes project plans, and coordinates and integrates organizational requirements and tasks into an inclusive and comprehensive technical program.

Professional Experience

SAIC – Doha, Qatar Feb 2016 – Present

Sr. Systems Administrator

•Maintain and administer virtual machines (Server 2008/2012) in a VMWare ESXi environment.

•Maintain and administer medium-size (200-500 users) VMWare View VDI environment (Win7)

•Monitor and manage system resources, including storage disk usage, and response times to maintain operating efficiency.

•Write or modify basic scripts (PowerShell) to resolve performance problems and automate systems administration tasks.

NCI – Sierra Vista, AZ Nov 2015 – Jan 2016

Virtualization Systems Engineer

•Provide planning, installing, configuring, and upgrading support for VMware virtual environment.

•Assist Project teams troubleshooting issues with ESXi hosts and VMs

•Plan and configure vSphere networking and storage solutions.

•Write or modify basic scripts (PowerShell/CLI) to resolve performance problems and automate systems administration tasks.

•Develop initial system baseline documentation, control system changes for the project configuration management database and maintain system baselines throughout system lifecycle.

SAIC – Kabul, Afghanistan Feb 2014 – Oct 2015

Sr. Systems Administrator

•Manage user rights via Active Directory (AD), Sharepoint Groups, and Claims/Forms based authentication for the assigned networks and domains.

•Maintain and administer virtual machines (Server 2008/SQL 2008) in a VMWare ESXi environment.

•Monitor and manage system resources, including storage disk usage, and response times to maintain operating efficiency.

•Perform database backups/restores and site export/import procedures.

•Write or modify basic scripts (PowerShell) to resolve performance problems and automate systems administration tasks.

DSCI – FOB Ghazni, Afghanistan May 2013 – Jan 2014

Systems Administrator

•Install, configure, and maintain Active Directory (AD) services for the assigned networks and domains.

•Monitor and manage system resources, including storage disk usage, and response times to maintain operating efficiency.

•Perform system backups and recovery procedures.

•Write or modify basic scripts (PowerShell) to resolve performance problems and automate systems administration tasks.

•Maintain and administer virtual machines (Server 2003/2008) in a VMWare ESXi environment.

•Migrate Exchange 2003 users to Exchange 2010 environment

•Troubleshoot issues applying IAVA patches to Windows Servers (2003/2008) and workstations (Win7) via SCCM.

ITT Exelis – Balad, Iraq / Kabul, Afghanistan Aug 2011 – Apr 2013

Systems Administrator

•Work with system admin team on configuration, installation & second tier support on client servers (Windows Server 2003/2008), both physical (Dell) & virtual (VMWare) via ticket assignment (Remedy).

•Maintain system availability & perform regular maintenance & tasks on Exchange 2003 environment.

•Apply IAVA patches to Windows Servers (2003/2008) and workstations (XP/Win7) via LANGuard, WSUS, and SCCM.

•Troubleshoot issues related to Group Policy rights/permissions. Implement effective Group Policy Objects to improve network/domain security.

Infocrossing – Tempe, AZ May 2007 – Jul 2011

Windows Server Administrator

•Work with server admin team on the configuration, installation, and second/third tier support for end users on client servers (NT/2000/2003/2008), both physical (HP/Dell) and virtual (VMWare) via ticket assignment (Remedy/iTracker).

•24x7 on-call support with goal of maintaining 99% availability via monitoring alerts (Spectrum).

•Support and maintain Active Directory and all related services and roles.

•Support multiple medium to large businesses (200+ servers).

•Configure backup solutions (Symantec/IBM).

itSynergy – Phoenix, AZ Aug 2006 – Mar 2007

Network Engineer

•Configuration, installation, and first/second/third tier support for end users on client servers (2000/2003/SBS) and workstations (2000/XP/Vista) for small and medium size businesses (1-100 users).

•Responsible for the diagnostic research, analysis and resolution of computer/server problems and malfunctions for internal and external customers.

•Configure backup solutions (Symantec/Veritas), imaging solutions (Ghost/RIS), and windows updates (WSUS/SUS).

THI Corporate Office – Phoenix, AZ Apr 2005 – Jul 2006

Desktop Services Analyst

•Provide first/second/third tier support to end users on workstations (Microsoft Windows XP) and servers (Microsoft Server 2000/2003).

•Support, install, maintain and troubleshot all local and wide area networking devices (Cisco) and related software for retail offices.

•Install software upgrades and configure changes including planning, scheduling, testing & coordination.

•Coordinate office moves, closures, and expansions for all IT related services.

Arizona Federal Credit Union – Phoenix, AZ Jun 2002 – Mar 2005

Desktop Support / Field Services Technician

•Provide first/second tier support to end users on workstations (Microsoft 2000/XP).

•Provide data and voice network capacity management for offices and branches statewide.

•Provide internal analysis and support to ensure proper escalation during times of outage and degraded system performance.

•Provide end user training and documentation on information systems and applications.

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