Customer Service Security Officer

PROFESSIONAL PROFILE:

I am versatile and determined Customer Service Professional, Administration and Security with 3 years’ experience within each industry. Quick learner, motivated to succeed in any given environment. I’m a team player who is attentive to detail while able to work in a fast paced environment ensuring high satisfaction.

AREAS OF EXPERTISE:

Customer Service

Type 36 WPM

Report Writing

Multi-tasking

Time Management

Critical Thinking

Excellent Communication

Organizational Skills

Problem Solving

PROFESSIONAL EXPERIENCE:

Security

Documented interactions in compliance with local/federal statutes and regulatory guidelines.

Coordinated and communicated with Law Enforcement.

Provided personal and private protection.

Customer Service

Provided solid product knowledge and maintained company goals and standards.

Provided excellent customer service ensuring return visits from every customer serviced.

Kept records of customer interactions as well as actions taken.

Administration

Provided documents instructing employees of job duties, company policies and arrange training opportunities.

Prepared and issued work schedules, deadlines, and duty assignments for office and administrative staff.

WORK HISTORY:

Report Writer, Cosmopolitan of Las Vegas Las Vegas, NV 2 1/2 years

Security Officer, Golden Gate Hotel and Casino Las Vegas, NV 2 Years

Security Officer, Private Security Company Las Vegas, NV 2 Years

EDUCATION:

Bachelors of Science and Business Management, University of Phoenix August 2014 – August 2016 Las Vegas, NV

Associates of Arts and Business, University Of Phoenix March 2011- August 2014 Las Vegas, NV

Advanced Diploma, Sierra Vista High School February 2006- June 2007 Las Vegas, NV

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