MANASA

Email: acwvmh@r.postjobfree.com

OBJECTIVE

Looking for a challenging opportunity where I can utilize my technical and managerial skills

SUMMARY

Dedicated and result oriented techno-manager with over 5yrs. of I.T. Networking experience and 2+ years of project management experience.

Expertise in service excellence, procsess improvements, IT infrastructure & operations management, risk management, resource management, problem management, project planning and execution, customer handling, KPI, change management, delivery and performance management

Minimize the impact of changing business priorities through effective communication and an established change order process.

Experience in defining projects, driving requirements, writing detailed functional specifications, and coordinating feature team effort

Hands-on experience in configuring protocols Layer-2 (like STP, VTP) & other protocols (OSPF, BGP, RIPv1&2, MPLS, VPN) over devices from vendors like Cisco, Juniper, F5

Conversant with networking protocols like TCP/IP, UDP, SNMP, HSRP, VRRP, GLBP, DHCP and DNS.

Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.

Experience in testing Cisco routers and switches in laboratory scenarios and then deploy them on site for production.

Upgrade Cisco IOS & Firmware of different Cisco devices.

Work closely with customers & technical support in troubleshooting and resolving L1, L2 and L3 networking issues.

Provide on call support for troubleshooting and escalation issues concerning Cisco routers and switches during off business hours.

Experience in product engineering and network quality assurance across OPNET’s Network Configuration & Management products (SPGuru Network Planner, VNE Server, NetMapper, AppResponse Xpert, and Sentinel) which are used for Network Planning, Auditing, Diagramming and Maintenance.

Experience with Riverbed Steelhead and familiar with Riverbed’s other network products such as Granite, Cascade.

Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional.

EDUCATION

MBA

National Institute of Technology, India, 2010

SKILLS

Program management, Change management, KPI

Platforms: Windows, Linux

Network Tools: Wireshark, OPNET (Planner, Sentinel, VNE Server, AppResponse Xpert), Visio

Mathematical Packages: MS Office

Network Technologies

Routing: TCP/IP, UDP, BGP, OSPF, RIP, EIGRP, MPLS, VPN, VPLS, Basics of IPv6 & IP Multicast, IGMP

Switching: Bridging, Trunking, STP, VLAN, VTP & Inter-VLAN routing

Security: ACL, Route-Map

Redundancy and management: HSRP, VRRP, GLBP

WAN: Frame-relay

Environment

Routers: Cisco Nexus 7K, 5K, 3K, Cisco GSRs (12K), Cisco 6500, 7600, 3600, 2600 Juniper M5i, EX Alcatel-Lucent 7750 SR & SAS

Security: Juniper – SRX, Cisco - FWSM, PIX and ASA

Switches: Catalyst 2950, Catalyst 3550, Catalyst 3750, Cisco 6500.

Oses: Cisco IOS, CatOS, SwitchOS, Alcatel SROS, JunOS, F5, Huawei, Netscreen

Load Balancers: Cisco 6500 – ACE and CSM modules, ACE appliance, F5-BIGIP 1500, 2400/3400

Optimizers: Riverbed Steelhead

PROFESSIONAL EXPERIENCE

Microsoft, Redmond WA

Network Incident Analyst Feb.2016-Till Date

Delivering incident management support for Microsoft's network infrastructure spanning 50+ data centers across the globe.

Troubleshoot issues related to F5 LTMs, Cisco catalyst 4500/6500 series switches, Cisco Nexus 3000/5000/7000 series switches, Quanta LB4M and Arista switches, Cisco 7600 series routers, Juniper T640, MX 960 series routers.

Troubleshooting issues related to HSRP/VRRP, BGP, OSPF, ISIS and MST protocols

Initial level of troubleshooting on WAN issues related to MPLS and Frame-relay. Coordinating with multiple Service providers and OEMs on performance issues and high impact failures.

Engaging remote hands support to fix physical layer issues like cabling and hardware failures on network devices.

Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.

Network performance investigation - worked with clients and ISPs on ticket resolution to improved Internet performance from clients to Microsoft network

Supporting large scale of online services by engaging ISPs through working on outage tickets, identifying root cause by troubleshooting then escalating to Tier 3 (WANDRI) for resolution if necessary.

Participating in on-call rotation for network monitoring and mitigation of severe networking issue.

Responsible for handling client escalations, respond to Quality of Service (QoS) feedbacks from the client, provide detailed root cause analysis and propose repair items, perform outage analysis of incidents and propose solutions to improve outage detection time, ensure SLAs are adhered to for my shift

Coordinated with senior level engineering group and site contacts for resolving all technical issues.

Monitored network and resolved all issues that occurred on same.

Developed and implemented all network maintenance activities.

Trained team members in all technical issues of process.

Ensured SLA's are achieved and client expectations are met (or exceeded)

Strong team management and supervisory skills including scheduling, priority setting of tickets.

OPNET Technologies, Bethesda, MD Jul.2013 – Dec. 2014

Program Manager

Responsibilities:

•Supervised networking teams in developing, implementing, managing and tracking all phases of project cycles.

•Responsible and accountable for the coordinated management of multiple related projects directed toward

strategic business and other organizational objectives.

• Maintain continuous alignment of program scope with strategic business objectives, and make

recommendations to modify the program to enhance effectiveness toward the business result or strategic

intent.

• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting

future availability for scheduling new projects

•Responsible for hiring, recruiting and appraisals of personnel.

•Assist Engineers with software upgrades. Track production network changes and provide analytics for consistency and complexity. Preemptively address potential network issues through Assurance service delivery. Analyze custom best practice reports and recommend network improvements. Provide network audits that reveal hardware; software performance, end of life information; device replacement and contract extensions.

•Track outage information and improvement planning; risk factors of the network.

•Present periodic Dashboard reports on the current program, future opportunities and client issues.

•Integrate new devices into the existing network by adding them into all the tools.

•Developed project plans: strategy, goals, scheduling, risk identification, contingency plans, and allocation of development team resources.

•Worked with technical directors to define project approach, development frameworks, timelines, and budgets aligned with project objectives.

•Developed audit program which included project performance metrics with roll-up reporting capabilities to client stakeholders.

•Developed recommendations, timelines, and road-maps aligned with integration initiative; defined success criteria and determined relevant metrics

•Ensured that all programs were executed within established time period and complied with the defined standards.

•Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.

•Conduct planning and operational readiness assessments to provide an effective transition into production.

OPNET Technologies, Bethesda, MD Dec. 2011 – Jul. 2013

Network Engineer

Responsibilities:

•Worked as a Network operations engineer troubleshooting layer 2, 3 issues.

•Configure, test and maintain OPNET’s internal network which comprises of various devices like Cisco - Nexus, 6500, PIX; Juniper- EX, SRX, SSG; Riverbed Steelhead and several other devices.

•Troubleshooting physical layer issues and replacing faulty fibers and GBIC.s with the help of Site services.

•Replacing faulty modules and supervisors with help of Site services.

•Creating Cisco RMA for Faulty parts and updating the inventory.

•Performing code upgrade on all network devices to reflect latest operating system.

•Troubleshooting BGP interface connectivity issues with TELCO.

•Sending an after impact report once the issue is resolved with TELCO.

•Monitoring, configuring and troubleshooting Aruba wireless controllers for faulty AP’s.

•Troubleshooting issues related to connectivity, Trunking, Layer 2/3 switching, Ether channels, Inter-VLAN routing, log messages.

•Configure management and console access to bring the devices into production.

•Define IP Subnetting for a valid range of network addresses in the tools.

•Configure Ether-channels between CE and PE routers using LACP to increase the link capacity and provide redundancy for high availability.

•Troubleshooting routing issues related to protocols OSPF and BGP.

•Configure STP to prevent loops on the network which had over 100 nodes on the core network of EB.

•On-Call support for any network related outages, Link/Card/Device Failures, broadcast storms caused due to network loops.

•Integrate new devices into the existing network by adding them into all the tools.

•Verifying the data bandwidth and implementing solutions on the existing network by increasing the bandwidth according to the core requirements.

•Deploying and configuring Nexus 3048, Cisco 3945 & 4900M devices.

•Creating MOP (Method of Procedure) templates to implement certain tasks as per EB standards.

•Testing the configuration on sandbox before implementing the MOP.

•Performing pre and post checks before and after implementing any MOPS.

•On call support for the filed teams while performing integrations and migrations.

•Troubleshooting the issues while performing Device acceptance and tech-review.

•Monitoring health of all the network nodes using OPNET’s VNE Server.

•Assist in project design and development phases, and manage, implement testing phase.

•Validate and troubleshoot customer’s networks (like Bank of America, Verizon) using SPGuru Network Planner (SPGNP).

•Updating network diagrams, documentation, rack diagrams and other related site documentation using Microsoft Visio and MS-office.

•Testing the configuration on Sandbox before implementing.

Magna Infotech Ltd., Hyderabad, India Jun. 2010 – Nov. 2011

Network Engineer

Responsibilities:

•Worked on troubleshooting customer related issues related to router Configuration, Layer 1/Layer 2 issues.

•Ensure Network, system and data availability and integrity through preventive maintenance and upgrade.

•Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches and fixes with all around technical support

•Supporting EIGRP and BGP based network by resolving level 2 &3 problems of internal teams & external customers of all locations.

•Configured Virtual-link between discontinuous backbone areas in the network also established authentication between all OSPF routers using MD5 authentication.

•Configuring HSRP between the 3845 router pairs for Gateway redundancy for the client desktops.

•Configure VRRP & GLBP and VLAN Trunking 802.1Q, STP on Cisco switches.

•Configuring STP for switching loop prevention and VLANs for data and voice along with Configuring port security for users connecting to the switches.

•Perform IP readdressing, bandwidth upgrades, IOS/platform upgrades.

•Performed route redistribution between different routing protocols.

•Involved in L2/L3 Switching Technology Administration including creating and managing VLANs, Port security, Trunking, STP, InterVlan routing, LAN security.

•Network Cabling, dressing, labeling and troubleshooting various network drops onsite.

Contact this candidate