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Quality Assurance Analyst

Mableton, Georgia, United States
October 02, 2016

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Aretha Cook


Austell, GA


Senior Analyst with several years of experience in analyzing and testing all phases of the software development life cycle. Proficient in testing E-Commerce and proprietary applications. Skilled in writing Business Requirements Documents (BRD), user stories and test plans. Experience leading onshore/offshore teams and managing the entire BA/QA effort. Excellent communication skills used to manage relationships with clients and IT partners.

Qualifications and Expertise

oProficient in the following testing types: functional, regression, user acceptance (UAT), end to end, white box, black box, smoke, integration, web services, feature, E-Commerce, Enterprise Order Management (EOM), Order Management System (OMS).

oExperienced in writing business requirements and various types of documentation.

oSkilled in testing the software development life cycle (SDLC) using Agile and Waterfall testing methodologies.

oLiaison for developers, project managers, business analysts, senior management end users and key stakeholders.

oSkilled in testing web-based, proprietary and E-Commerce, Amazon Web Services (AWS) hosted applications.


Operating Systems/Platforms/Databases/Hardware:

oUNIX, Web, Windows, Web Sphere Commerce (WCS7), Rich Client Platform (RCP), Oracle, Siebel, DB2, Client-Server, Red Brick, My Eclipse

Testing /Software/Tools:

oWindows, Oracle, Siebel, DB2, Toad, Client-Server, Peopleclick, Taleo, Click Tools, Quality Center, .SQL, Visio, Business Objects, iOS, Android, Track-It!, MacBook Pro, Business Intelligence (BI), Microstrategy, Microsoft Word, Excel, Power Point, Outlook, Lotus Notes, SharePoint, Snagit, Firebug, WebEx, Live Meeting, Ring Central, Microsoft Access, Java Apps, Web UI Apps, GUI Testing, Rally, JIRA, Dropbox, Evernote, Glip, Skype, Jing, Google Docs, Google Sheets, Google Mail, Confluence

Professional Experience

Aptos – Atlanta, GA. 2014 – Present

Quality Systems Analyst

(Leading provider of Retail Analytics and Enterprise Order Management data)

oInterfaced with clients in weekly meetings to ensure all requirements and project specifications are being met based on the project timeline.

oCreated test plans for various retail business intelligence applications using proprietary metrics and analytics data specific to each client.

oCreated detailed test cases and high level scenarios to ensure all functionality is thoroughly tested.

oImplementing software development lifecycle processes to assist with building the document repository for future testing and training.

oDeveloped process flows and mockups to capture process requirements for order management system.

oAnalyzed order management system data to validate order fulfillment and metrics.

oConducted gap analysis meetings with project team to identify improvements to project processes.

Charter Global (on site at AT&T) - Atlanta, GA. 2014 – 2014

Systems Analyst – (Contractor)

(Fortune 100 provider of Telecommunications products and software.)

oCreated user stories and test cases for the BI One Stop Portal dashboard application.

oLead requirements grooming sessions to ensure understanding of requirements with entire project teams.

oProvided status updates on daily scrums to stakeholders and project team members.

oConducted functional, regression and system testing for Business Intelligence applications utilizing Oracle Hyperion and Microstrategy data.

oIdentified and triaging widget and system related defects concerning roles and user permissions.

oResponsible for managing User Acceptance Testing for each iteration of development.

Citizen Crane Solutions (on site at Manheim Auctions) Atlanta, GA. 2013 – 2013

Senior QA Analyst – (Contractor)

(The leading wholesale vehicle auction operation in the world.)

oInterfaced with Business Analysts and Development team to review project documentation and reporting requirements.

oCreated functional and regression test cases for Oracle Financial Software using Quality Center.

oIdentified and retested defects found during regression testing cycles.

oCreated training documentation to help other team members come up to speed on various testing software.

Anteo Group (on site at Chick-fil-A Corp.) - Atlanta, GA. 2012 – 2013

Senior QA Analyst - (Contractor)

(Georgia based manufacturer of the original chicken sandwich.)

oCreated functional, regression and smoke test cases for various Chick-fil-A applications.

oTested the POS (point of sale) system ensuring all financial transactions were correctly processed.

oConducted browser compatibility testing for all customer facing and store facing applications.

oConducted functional and regression testing on the Chick-fil-A mobile app using iOS and Android devices.

oInterfaced with project owners to ensure all requirements are correct and added to Quality Center.

Modis (on site at The Home Depot Corp.) - Atlanta, GA. 2011 – 2012

QA Project Lead – (Contractor)

(The world’s largest home improvement specialty retailer.)

oLead the offshore test team through the entire SDLC of a major E-commerce/.com release.

oUtilized Quality Center to manage and execute test cases.

oResponsible for approving Business Requirements and data mapping documents to ensure that all requirements were correctly interpreted and covered.

oLead daily update meetings with QA, Developers, Business Analysts and Management.

oConducted smoke, functional, mobile, regression and implementation testing of E-commerce transactions utilizing IE 7,8,9, Chrome, Firefox and Safari.

oCreated daily dashboards of project metrics to report to senior leadership.

oPresented all test results to the Internal Review Board (IRB) receiving go live approval for projects.

oCreated test cases for Enterprise Resource Planning (ERP) testing.

oCreated test manuals detailing process flow of various e-commerce applications.

oResponsible for data gathering and User Acceptance Test related activities for a high profile $30+ million dollar E-Commerce WCS7 migration.

oConducted mobile app testing using iOS and Android devices.

Tescom Intl. (On site at iHealth Technologies) - Atlanta, GA. 2010 - 2011

QA Analyst – (Contractor)

(Delivers a Payment Policy Management solution that enables clients to experience accurate and consistent payment of medical insurance claims.)

oCreated test cases for proprietary web-portal insurance claims management software.

oPerformed functional testing of Java web applications.

oPerformed regression testing of defect fixes to ensure all fixes were deployed.

oWorked with Business Analysts and Developers for any defect or requirements clarification.

HRworks - Atlanta, GA. 2006 - 2009

QA Analyst

(Providing recruitment outsourcing to industry leading and Fortune 500 companies.)

oCreated test plans and test cases for proprietary time management application.

oConducted end user training for all company employees.

oUtilized Peopleclick and Taleo applications to troubleshoot application errors.

oLed project to implement a new company applicant tracking system.

oCreated Request for Information (RFI) and Request for Proposal (RFP) documentation.

oCreated training manuals to assist staff with learning new internal applications.

oInterviewed and Interfaced with several applicant tracking companies to ensure the best solution was chosen.

ACCENTURE (on site at AT&T) - Atlanta, GA. 2004 - 2006

QA Analyst

(Fortune 100 provider of Telecommunications products and software.)

oServed as Team Lead of a major release which went into production with no major defects.

oLead off shore testing team and ensured accuracy and thoroughness of all testing efforts using Test Director.

oWorked closely with developers and management through the entire SDLC to ensure all requirements were covered and defects were fixed.

oConducted feature, smoke, functional, regression and integration testing for E-commerce services.

oEnsured the accuracy of test case and technical documentation mapping.

oPerformed back end validation of web-based inventory management application using Embarcadero Rapid SQL.

oConducted user acceptance testing (UAT) with management, business teams, key stakeholders and end users.


Howard University, Wash. D.C. – B.A. Degree

Communications/Business Administration

Computer Learning Systems, Wash. D.C - Diploma

Computer Information Systems

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