Customer Service, Automotive (Chrysler Parts)

LYNDA STANFA

*** ******* ****** ********, ******** 61068 815-***-**** *******@**************.***

OBJECTIVE

To obtain an administrative position that will allow me to utilize and maintain my skills in a way that is mutually beneficial to both myself and my employer to make a positive contribution to the organization.

SKILLS PROFILE

-Prepare, maintain, file and update records (billing, servicing requests) both on paper & electronically (Microsoft Office).

-Payments, accounts receivable, balancing cash drawers, bank deposits.

-Front desk customer service (in person and over the phone), Telephone, Fax, E-mail, Calendar/Appointment planner

-Time management, Multi-tasking

-Excellent verbal and written skills

EMPLOYMENT HISTORY

Administrative Office Assistant

The R.W. Griffith Group DBA Punks Tire & Auto

9/1/2011 8/1/2015

Sycamore, IL

-Front desk customer service: Answer phones, direct calls, take messages, retrieve voice messages

-Collect, count, disburse money, banking transactions and bookkeeping

-Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

-Operate copy/fax machine, scanners, personal computer (Microsoft Office), Adding machines

Auto Parts Counterperson/Customer Service

Autozone

10/1/2010 9/1/2011

Rochelle, IL

-Front desk customer service: Phones, orders, direct calls

-Monetary transactions, refunds, balancing cash drawer

-Examine, exchange products

-Communicating directly with other organizations or Supervisors/Peers/Subordinates

Auto Parts Manager

Dodge City of Rochelle

9/1/1998 8/1/2008

Rochelle, IL

-Direct customer service, telephones, fax, e-mail, scanner, order requests, complaints

-Monitor sales an ensure customer satisfaction with follow up as needed

-Consult with company officials to develop methods/procedures to boost sales, expand markets, and promote business

-Bookkeeping, appointments, billing/payments, balancing cash drawer, bank deposits

EDUCATION

High School Diploma or Equivalent, General Studies

York High School Elmhurst, IL

6/1/1978 5/1/1982

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