Customer Service Manager

Mr. Umesh Kumar

Personal info

First name: Umesh

Last name: Kumar

Date of birth: 21/05/1990

Nationality: Indian

Address: NO. 15, B2,Assive Ganesh, Appartment,Sudarshan Nagar, Mahalingapuram,642002, Pollachi, India

Phone number: 984-***-****

Email address: **********@*******.**

Profile

A skilled communicator able to maintain cultural sensitivity establish rapport with members of diverse groups, and promote team cohesiveness. I have Decisive and efficient team approach, outstanding communication skills with more than 3 years of professional and leadership experience.

Work experience

P.K Energy Infra Ltd,

Vellore

India

Amikat, Metro Manila

Philippines

Asst. Manager Projects

Managed external contacts for CEO and kept track of Periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof

briefing materials, agendas and decks for all executive level meetings.

Monitored time lines and flagged potential issues to be addressed.

Reviewed sales, customer concerns and new

opportunities to drive business strategy at weekly planning sessions.

Customer Support Executive

Effectively managed a high-volume of inbound and

outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Mastery of customer service management systems and databases.

Provided incentive to increase productivity by offering employees awards for best customer service.

Met or exceeded service and quality standards every review period.

07/2007 – 01/2009

10/2013 – 09/2015

Education

V Com DCA 02/2001 – 11/2001

SDA, Gudiyattam High School 05/2004 – 06/2005

India

Orient Aviation Corp, Private Pilot 01/2009 – 05/2009 Pasay, Philippines

Orient Aviation Corp, Commercial Pilot 05/2009 – 02/2010 Pasay, Philippines

Alison Advanced Diploma In Tourism and Hospitality 03/2015 – 02/2016 Management

Alison Diploma In Supply Chain Management 06/2015 – 02/2016 Skills

BPO Customer Projects Managing Projects

Support

Languages English

Tamil

Hindi

I solemnly declare that all the above information is correct to the best of my Knowledge and belief.

UMESH KUMAR.

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