Call Center supervisor.
Resume:
STANLEY MAHDI
Hagerstown, MD 21740
Phone: 240-***-****
************@*****.***
Objective
To obtain a position utilizing skills obtained from previous employment, as well as be able to develop, implement and coordinate relationships with peers in a professional environment.
Ability Summary
Forklift
Stock Picker
Pallet Jack
Employment History
Fork Operator
01/2014 - 12/2015
CON-WAY/ XPO
State Line Rd., Greencastle, PA
loaded and unloaded freight from trucks and the dock.
** worked through a temp service until i was hired permanent on 6/30/2013.
TeleCheck Floorwalker
09/2008 - 12/2012
First Data
1 Western Maryland Pkwy, Hagerstown, MD
Resolve routine and escalated customer concerns in a professional and efficient manner.
Assist colleagues with any inquiries regarding check processing.
Evaluate customer request, researched answers and ensure follow-up.
Sent daily reports to management on rep's request.
Provide immediate ongoing and efficient information on careers, personal, social areas to colleagues.
Contact Center Technical Specialist 2nd level
09/2008 - 12/2012
First Data
1 Western Maryland Pkwy, Hagerstown, MD
Handled escalated terminal and software support issues via phone.
Responsible for handling escalated supervisory calls.
Provided backup support to first level agents.
Assisted in training junior associates on the systems used and the process flow chart.
Kept track of the type of customer complaints and analyzed to determine a trend.
Cross trained in multiple products due to ability to quickly absorb and master complex concepts.
Communicate effectively with respesentatives, students, and education officers via phone, chat and e-mail.
Received promotion due to performance and the ability to quickly learn and master intricate concepts.
Associate Contact Center Tech. Specialist
09/2008 - 12/2012
First Data
1 Western Maryland Pkwy, Hagerstown, MD
Consistently achieved departmental goal of 80% first call resolution.
Recognized and resolved operational issues and implemented corrective action.
Coordinated with team members to indentify and promptly resolve recurring merchant issues.
Responsible for capturing and noting the root cause of the problem for analysis.
Recognize and resolve operational issues and implement corrective action.
Focused on strengthening relationships across all client support departments.
Responsible for resolving the customer's issue from beginning to end.
Recognized retention triggers and try to prevent cancellations.
Received promotion due to performance and ability to quickly learn and master intricate concepts.
Receiving Specialist
01/2007 - 09/2008
West Marine
North East, MD
Kept daily count of damaged goods and reported it to the supervisor on the floor.
Adhered to safety policy by complying with all company procedures and safety guidelines.
Transferring pulled orders from the lines to conveyer belt for shipping.
Completed production targets with deadlines.
Forklift Driver
12/2003 - 06/2006
Forward Air
Charlotte Douglas Airport, Charlotte, NC
loading and unloading trucks.
creating manifest for drivers.
handling haz-mat materials.
Branch Manager
05/2003 - 09/2003
Cash 2 U Leasing
St. Louis, MO
Established goals and targets for the employees and motivated them in achieving these targets and goals.
Responsible for reporting to senior management.
Responsible for handling inquiries and problems of the employees.
Led various projects and provided support to complete them.
Responsible for collections on accounts 60+ past due.
completed all end of day paperwork and company deposits.
Leasing Assistant Manager
03/1996 - 05/2003
Easy Leasing
Charlotte, NC
Established goals and targets for the employees and motivated them in achieving these targets and goals.
Responsible for reporting to senior management.
Responsible for handling inquiries and problems of the employees.
Led various projects and provided support to complete them.
Completed all end of day paperwork and company deposits.
Education and Training
Issuing Institution
Location
Qualification
Course of Study
Ballou Sr, High School
Washington DC., DC
High School Diploma
General High School Curriculum
Detailed References
Contact this candidate