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Call Center supervisor.

Location:
Hagerstown, Maryland, United States
Salary:
15.00
Posted:
October 03, 2016

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Resume:

STANLEY MAHDI

*** **** ******** **, ***. *

Hagerstown, MD 21740

Phone: 240-***-****

acwv19@r.postjobfree.com

Objective

To obtain a position utilizing skills obtained from previous employment, as well as be able to develop, implement and coordinate relationships with peers in a professional environment.

Ability Summary

Forklift

Stock Picker

Pallet Jack

Employment History

Fork Operator

01/2014 - 12/2015

CON-WAY/ XPO

State Line Rd., Greencastle, PA

loaded and unloaded freight from trucks and the dock.

** worked through a temp service until i was hired permanent on 6/30/2013.

TeleCheck Floorwalker

09/2008 - 12/2012

First Data

1 Western Maryland Pkwy, Hagerstown, MD

Resolve routine and escalated customer concerns in a professional and efficient manner.

Assist colleagues with any inquiries regarding check processing.

Evaluate customer request, researched answers and ensure follow-up.

Sent daily reports to management on rep's request.

Provide immediate ongoing and efficient information on careers, personal, social areas to colleagues.

Contact Center Technical Specialist 2nd level

09/2008 - 12/2012

First Data

1 Western Maryland Pkwy, Hagerstown, MD

Handled escalated terminal and software support issues via phone.

Responsible for handling escalated supervisory calls.

Provided backup support to first level agents.

Assisted in training junior associates on the systems used and the process flow chart.

Kept track of the type of customer complaints and analyzed to determine a trend.

Cross trained in multiple products due to ability to quickly absorb and master complex concepts.

Communicate effectively with respesentatives, students, and education officers via phone, chat and e-mail.

Received promotion due to performance and the ability to quickly learn and master intricate concepts.

Associate Contact Center Tech. Specialist

09/2008 - 12/2012

First Data

1 Western Maryland Pkwy, Hagerstown, MD

Consistently achieved departmental goal of 80% first call resolution.

Recognized and resolved operational issues and implemented corrective action.

Coordinated with team members to indentify and promptly resolve recurring merchant issues.

Responsible for capturing and noting the root cause of the problem for analysis.

Recognize and resolve operational issues and implement corrective action.

Focused on strengthening relationships across all client support departments.

Responsible for resolving the customer's issue from beginning to end.

Recognized retention triggers and try to prevent cancellations.

Received promotion due to performance and ability to quickly learn and master intricate concepts.

Receiving Specialist

01/2007 - 09/2008

West Marine

North East, MD

Kept daily count of damaged goods and reported it to the supervisor on the floor.

Adhered to safety policy by complying with all company procedures and safety guidelines.

Transferring pulled orders from the lines to conveyer belt for shipping.

Completed production targets with deadlines.

Forklift Driver

12/2003 - 06/2006

Forward Air

Charlotte Douglas Airport, Charlotte, NC

loading and unloading trucks.

creating manifest for drivers.

handling haz-mat materials.

Branch Manager

05/2003 - 09/2003

Cash 2 U Leasing

St. Louis, MO

Established goals and targets for the employees and motivated them in achieving these targets and goals.

Responsible for reporting to senior management.

Responsible for handling inquiries and problems of the employees.

Led various projects and provided support to complete them.

Responsible for collections on accounts 60+ past due.

completed all end of day paperwork and company deposits.

Leasing Assistant Manager

03/1996 - 05/2003

Easy Leasing

Charlotte, NC

Established goals and targets for the employees and motivated them in achieving these targets and goals.

Responsible for reporting to senior management.

Responsible for handling inquiries and problems of the employees.

Led various projects and provided support to complete them.

Completed all end of day paperwork and company deposits.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Ballou Sr, High School

Washington DC., DC

High School Diploma

General High School Curriculum

Detailed References



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