Project Manager Technical Writer

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****, *** * *****, ******* Road, Yeshwanthpur, Bangalore, Karnataka, India

Mobile: +91-990******* Passport number: K7777187 Email: ***********@*****.*** PRADEEP M

OBJECTIVE Perform in a Managerial role to plan, schedule, and coordinate with project leadership to develop and maintain high-quality product documentation for each product release.

SUMMARY Over 13 years of experience has enhanced my technical skills in the area of Technical Writing. I have been handling roles as a Line Manager, Project Manager, Scrum Master, and Technical Writer.

Innovation Master of the R&D Management and Automation Business Unit at Nokia, Bangalore.

Written Nokia Style Guide for Technical Documentation, from scratch, for Customer Documentation (CuDo) team comprising of over 600 Technical Writers.

Working in Kanban, Agile, and Software Development Life Cycle processes.

Hiring, training, and mentoring Technical Writers on authoring tools, CMS, technologies, and processes.

Working with peers in Americas, APAC, Europe, and MEA.

Developed documentation (Rich Media, User Guides, Online Help, Administration Guides, Troubleshooting Guides, Installation and Configuration Guides, MML commands document, SDKs, Alarm Reference Guides, and so on) sets for system administrators, network personnel, and operators of telecom service providers.

Experience in DITA-XML, single-source documentation, CMS, and continuous integration.

EXPERIENCE NOKIA - APRIL 2008 TO PRESENT

Line Manager - March 2014 to present

Products - NetAct, Customer Experience Management, CloudBand Network Director, Operations on Demand, Self-Organizing Networks, and Eden-NET

Responsibilities

Managing a team of 29 Technical Writers in Nokia and two subcontractors in Aricent

Building and leading highly productive and harmonious team

Running efficient Agile CuDo team and coming up with the processes to integrate with the R&D way of working

Coaching various stakeholders and Technical Writer teams on Agile

Identifying and resolving issues related to documentation project schedules, resource availability, documentation structure, Page 2

documentation design, and deliverables

Shown strong sense of ownership and initiative to take up new projects and handling multiple projects at a time

Formed eight Core Teams to improve the Quality of documentation and in turn saved 523K € (year-on-year)

Submitted 2 White papers at Nokia Innovation Day

Demoed 2 Innovation Ideas at Nokia Innovation Day, 2015

Enhanced the technical skills of direct reports to improve their day- to-day work and to implement the Innovation Ideas

Project Manager - March 2013 to February 2014

Products - Operations on Demand and Self-Organizing Networks Responsibilities

Managed a team of 15 Technical Writers (Bangalore, Wroclaw, Amadora, and Tampere)

Managed complete documentation development process, in Agile, by planning release cycles, and balancing resources to achieve program goals

Hired and trained Technical Writers on authoring tools, CMS, technologies, and processes

Written Story Board and Scripts

Created Videos using Adobe Captivate

Coordinated with Lionbridge for translation (English to Japanese and Korean)

Coordinated with Bangalore, Wroclaw, Amadora, and Tampere Technical Writers to ensure that Videos and documents meet Nokia Customer Documentation standards and are delivered on time

Senior Technical Writer - May 2010 to February 2013 Product - NetAct for Core

Responsibilities

Worked in DITA-XML architecture to create Online Help and other Technical documents

Worked with seven R&D scrum teams to develop documentation sets

Organized and managed documentation projects in content management repositories, including version control and lifecycle maintenance

Written test cases in HP Quality Center

Provided the proof of concept to form a Quality Forum team at Nokia

Senior Technical Writer - April 2008 to May 2010

Product - iSuite

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Responsibilities

Traveled to Chelmsford, Massachusetts, USA for acquiring the project

Introduced Agile process and defined the way of working between R&D and Technical Writer team in Nokia, Bangalore

Written Online Helps, Reference Guides, Installation and Administration Guides, SDKs, Troubleshooting Guide, Security Recommendation Guide

Refactored all the documents (2000 pages in 3 months) after taking over from the US Technical Writer

Reviewed the iSuite applications and provided GUI enhancement innovation ideas

Coordinated with Bangalore and Portugal Technical Writers to ensure that the documents meet Nokia Customer Documentation standards and are delivered on time

ARICENT - FEBRUARY 2006 TO APRIL 2008

Senior Technical Writer

Product - Short Message Service Center (SMSC)

Responsibilities

Traveled to Israel for acquiring new projects for the team

Written User Guides, Feature Description Documents, Feature Design Specification documents, Release Description Documents, Release Notes, and Technical Bulletins

Taken up challenging projects, first of its kind in Comverse and delivered on time

MENTORWARE - NOVEMBER 2005 TO FEBRUARY 2006

Technical Writer and Instructional Designer

Project - Rich Media solutions, hosting and ASP services, and content services for businesses in a variety of industries. Responsibilities

Analyzed the source content received from the client

Selected the media of presentation for the course and created story boards

Visualized and provided the animation instructions for the course and came up with practice exam for the learners

NEW GEN IMAGING SYSTEMS PRIVATE LIMITED - JUNE 2005 TO NOVEMBER 2005

Technical Editor and Quality Assurance

Project - Publishing and data services

Responsibilities

Edited International Books

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Reviewed the pagination and contents of the book

Handled role as a Team Leader

MACMILLAN INDIA LIMITED - JUNE 2003 TO FEBRUARY 2005 Technical Editor

Journals

European Molecular Biology Organization (EMBOJ and EMBOR), Germany

International Journal of Impotence Research (IJIR), USA Responsibilities

Edited International Journals and checked the paginated articles

Written style sheets for Journals

Reviewed and uploaded the files for publication

Handled a team of seven and trained them on Writing and Editing skills

EDUCATION Master of Science, St. Joseph’s College (Bangalore University - 2002) CERTIFICATIONS Purple Level Recognition

Up Lifting Service Champion program by Ron Kaufman

Certified Scrum Master by ScrumAlliance

Technical Writing course at Technopoint

Editing and typesetting skills at Macmillan India Limited TECHNICAL SKILLS Authoring tools: Oxygen, Adobe Frame Maker 8.0, RoboHelp 7.0, Epic Editor 5.3, and Adobe Acrobat

Office tools: MS Office 2000, 2003, and 2007

E-learning tool: Adobe Captivate

Test management tool: HP Quality Center

Graphic tools: Photoshop, CorelDraw, and Snagit

Bug tracking tools: ClearQuest and Pronto

Operating systems: Windows 2000, 2003, Vista, XP, and Windows 7

Basics of HTML and XML

Content management system: SVN, XDOC, and ClearCase

Others: DITA-XML, Confluence, and Wink

TRAININGS License to Lead program by Korn Ferry

Situational Leadership

Interpersonal Skills

NLP (Neuro-linguistic programming) and OBT (Outbound training) Page 5

HONORS AND

AWARDS

At Nokia, received Appreciation Certificate, for contributing to the innovation points and helping TC Bangalore lead with Innovation.

At Nokia, received Achievement Award, (Thank you for your efforts in organizing your team efficiently with clear focus on quality of deliverables. And a big thank you for putting much personal effort into creating a common Style Guide for CuDo!)

At Nokia, submitted the Quality 2 Core application (Performance Excellence category) for 2015 Nokia Quality Awards.

At Nokia, received Renewal Award, for implementing innovative idea - automated test cases for SW integrated documentation.

At Nokia, received Thank You Award for my efforts towards Rich Media Creation, Integration, and Coordination for OoD Project.

At Nokia, received Spot Award (We appreciate your significant contribution as a Scrum Master and leading the team from the front to achieve the team action plan).

At Nokia, received Innovation Matters Award for sharing creative ideas in 2011 Innovation DEMO.

At Nokia, received Spot Award for mentoring and coaching new joiners, leading the team to complete STP actions, and continuously improving the quality of documentation.

At Nokia, received Thank You Award for establishing Editorial Team in Bangalore, contributing to the Quality forum, and showing good skills in organizing team activities.

At Nokia, received Spot Award for showing enthusiasm, proactive, and team spirit for CuDo day.

At Nokia, received Thank You Award for enhancing TWiki (online portal to share information across Nokia Solutions and Networks), writing XDOC Troubleshooting Guide, and volunteering to share responsibility of other products because of lack of resources.

At Aricent, received Best Team Award for exhibiting extraordinary commitment, professionalism, team spirit and performance resulting in high customer satisfaction, and good feedback consistently.

At Aricent, received Thank You Award for demonstrating ability to quickly complete major documentation tasks.

At Newgen Imaging Systems, achieved Team Leader position in three months.

At Macmillan India Limited, received Best Employee Award in my first year of service.

INNOVATION

PROCESS IDEA

ContentSure tool (in the process of filing an IPR)

Mobile Applications for Customer Documentation

InfoCenter for Command Line Interface

Generic InfoCenter (CuDo Browser) Framework

Concept of Core Teams

Automated Test Case for Rich Media Verification

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Automated Test Case for Pronto (bug/defect) Verification

Troubleshooting Caricature

Blogging in InfoCenter

Context Sensitive Troubleshooting Hint

Troubleshooting clickable checklist to be provided to the user

Lock and Unlock option in iSMC and iNMC applications MANAGEMENT

SKILLS

Managing cross-functional teams and multi-disciplinary projects

Critical thinking, decision making, and problem solving skills

Interpersonal savvy

Customer focus

Developing self and direct reports

Building effective teams and drive for results

Demonstrate an overt creativity and innovation capability

Strong interpersonal and communication skills, with experience presenting to executives and senior leaders

Planning – Projects, budget, and workforce

Influencing, leading, and delegating abilities

REFERENCE JACK JOHNSON

Head of Customer Documentation, IP and Optical Networks (Ottawa, Canada)

E-mail: ****.*******@*****.***

BERIT NIEMI

Head of Customer Documentation, Mobile Networks (Espoo, Finland) E-mail: *****.*****@*****.***

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