Customer Service Microsoft Office

Gwendolyn M. Gilbert

**** ******* *****

North Chicago, IL 60064

224-***-**** cell

224-***-**** home

*******@*****.***

Objective: To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Abilities

•60 WPM

•20 years of customer service experience.

•Excellent written & verbal communication skills with an eye for detail.

•Extremely productive in a high volume, high stress environment.

•Proficient in the use of Microsoft Office, Excel, Power Point, Outlook.

•Self-starter with a can do attitude.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interpersonal skills and the ability to work well with others.

Employment History

Document Clerk II, AbbVie, Waukegan, IL Feb. 2007 - Aug. 2015

•Supported Medical Services Safety activities

•Maintained adverse event case files

•Archived, filed, copied and scanned

•Distributed requested information as well as file creation

•Trained new document clerk personnel

•Secretarial activities expected

•Managed regulatory required time frames

•Prioritized workload and completed assigned projects

•Identified and effectively resolved issues

•Corrected errors in compliance with regulatory risk agencies accurately

Gwendolyn M. Gilbert

Page 2

Patient Assistant Customer Service Rep, Abbott Laboratories, Waukegan, IL Feb. 2007 – Oct. 2008

•Answered 130-150 incoming phone calls and questions a day

•Processed on an average of 21 applications per hour

•Evaluated/reviewed applications for eligibility into program

Department Add-On Customer Services Rep, Starmark Insurance Company, Lake Forest, IL April 1997 – Feb. 2006

•Processed and enrolled applicants for benefits

•Terminated and or changed employees insurance coverage

•Answered incoming phone call and questions

•Maintained and tracked incoming and outgoing documents for quality control process

Senior Licensed Pharmacy Technician, Walgreens Pharmacy, Waukegan, IL, April 1986 - April 1997

•Responsible for filling and typing prescriptions

•Handled incoming calls and walk-ins

•Entered and verified insurance coverage

•Cashier duties

Education:

North Chicago High School, North Chicago, IL Diploma

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