Customer Service Representative
Resume:
AMY KATHLEEN IDE
Wallingford, Ct. 06492
OBJECTIVE: To pursue a career that allows me to utilize my interpersonal skills.
EDUCATION:
Mount Ida College, Chamberlayne School of Design and Merchandising
Newton Centre, MA.
Associate Degree in Fashion Design (May 1996)
Awards: Chamberlayne School of Design: Most Improved Freshman
Western Connecticut State University, Danbury, CT
Liberal Arts and drawing courses
Summer of 1993 and 1994
EXPERIENCE:
2003-2005 Anthem Blue Cross Blue Shield
Customer Service Representative
Course Training - Anthem Behavior Health Training
- Non Participating Training Course
- Member Care Work Station Training
- Institutional Training
1999-2002 Retail Brand Alliance Inc.
Assistant Technical Designer
1996-1999 Starter Corporation
Assistant Technical Designer for Uniforms, Youth & Kids
June, 1996- Approval Technician for Headwear, Starter Corporation
SKILLS: I have the exceptional ability to respond to customers questions via telephone and written correspondence regarding
insurance benefits, provider contracts, eligibiltity and claims.
Analyzed problems and provided information/solutions.
Operated a PC/image station to obtain and extract information, doctument information, activities and changes in database.
Developed and maintained positive customer relations.
Researched and analyed data to address operational changes and customer service issues.
Experience in Microsoft Word and Excel.
References Upon Request
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