Technical Support Manager

Patricia Berger

425-***-****

*******@*****.***

I have enjoyed the past years in the printer and copier fields, servicing equipment such as

Xerox, Canon, Sharp and many others. My key strengths have always been the benchmarks my employers have provided, as well control of expenses, on time reliability to my customers and outstanding performance. It is very satisfying working in a team environment that promotes success .

My experience I bring with me is calibration and testing of equipment, knowledge and use the oscilloscope and its use for the alignment of equipment. I possess substantial soldering skills, A+ Certification, and bench repair skills and experience with testing and validating electrical operations using schematics.

Professional Experience

08/2009-/5/2016

Technology Support, Ricoh, Bellevue, WA

I fulfilled the needs of the on-site technician for a major employer in Seattle, ensuring the successful installation and maintenance of a fleet in excess of 300 multiple function printers. With such a high commitment to this principals needs, it was imperative to provide timely, cost effective services to the end users. It was rewarding in participating in this en devour.

8/2006-8/2008

Consumer Support, Precor, Woodinville, WA

Desk-side technical support for servicers in the field providing repairs to customers equipment It was a very challenging but rewarding researching parts and repairs to ensure users satisfaction

02/2005-6/2005

Technical Manager, Chuck E Cheese, Bellevue, WA

Overall responsibility for repairing and maintaining numerous pieces of kitchen equipment, games, rides, POS coin and dollar changers and show characters. Prime concern was ensuring

a positive customer experience and return on investment.