Manager Customer Service
Resume:
Bukola Simeon
Cell #: 832-***-**** Email: ************@*****.***
CAREER OBJECTIVE
Applying my acquired skills in Electronic Medical Record (EMR) into practice and facing challenging roles in healthcare operations as a Consultant; giving efficient and effective solutions that would assist the organization to achieve the best possible, thereby increasing its productivity in the industry.
I am a highly disciplined, focused, motivated and reliable person with the passion to apply intellect to solving problems and the ability to work in a fast paced environment yet still committing time and resources to good and productive use.
QUALIFICATIONS
Self-motivated with strong technical skills and the ability to adapt to changing environments.
Strong interpersonal and customer service skills.
Hard working, detail-oriented individual with the ability to work well under pressure.
Excellent organizational skills with emphasis on meeting deadlines.
Strong communication skills with the ability to communicate with internal/external customers.
TECHNICAL SKILLS
Epic System: Inpatient, CPOE, Clindoc, ADT, ASAP, OpTime, Anesthesia, Ambulatory, Cadence
Operating System Skills: Microsoft Windows 2000/XP/7/8
Cerner: Firstnet, Pharmnet, Surginet, Anesthesia, Pathnet, Ambulatory, PowerChart, PowerNote, Dynamic Documentation, PowerOrder, E-Prescribing, PCM, I-View, Cerner Registration and Scheduling.
Knowledge of Hippa, lms and meaningful use.
Administrative software: Microsoft Office (Word, Excel, & PowerPoint), Email Applications (Outlook 2007/2010/2013)
EDUCATION
B.Sc.: Accounting
Lagos State University, Nigeria.
B.Sn: Nursing (inview)
Chamberlain college of Nursing
Epic Clindoc and CPOE
University of North Carolina
Morrisville, NC
Associate of Arts
Houston Community College, Houston TX
PROFESSIONAL EXPERIENCE:
Hartford Hospital- Hartford, Connecticut
Epic Clindoc and CPOE August- Sept, 2016
Effectively and efficiently assisted physician with patient care documentation based on their set workflow.
Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.
Performed other duties as instructed.
Help end users navigate through unit manager.
Help end users with documenting patient admission, discharge and transfer etc.
Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.
CaroMont Health Gastonia, NC
Epic Cadence/Ambulatory Consultant June – July,2016
Effectively assisted front desk, nurses and physicians with patient care documentation based on their set workflow.
Help front desk with creating new patient record, check in/out, adding/modifying patient coverage and guarantor, reconciling cash drawer at the end of shift.
Help nurses with documenting patient vital, allergies, history, chief complaint, adding and modifying patient medications, telephone calls encounters, managing in basket, navigating through result review, chart review, order review, discharge documentation, AVS etc.
Provided at-the-elbow support to the following outpatient clinics- Vascular surgery, Hematology and Oncology, Family Medicine and Internal Medicine.
Help physicians with office visit documentation, placing order, notes, creating and modifying smart phrase, managing
University of North Carolina, Chapel Hill, NC March – May 2016
Epic Clindoc & CPOE
Effectively and efficiently assisted physician with patient care documentation based on their set workflow.
Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.
Performed other duties as instructed.
Effectively and efficiently assisted physician with patient care documentation based on their set workflow.
Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.
Performed other duties as instructed.
Help end users navigate through unit manager.
Help end users with documenting patient admission, discharge and transfer etc.
Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.
Kentucky One Health, Louisville, KY Jan-Feb, 2016
Cerner CPOE
Provided elbow support to physicians and other end users during go-live activation
Assisted providers in the use of CPOE Order Manager to complete and verify physician orders.
Assisted in the facilitation of order entry, patient profile information, charge capture and order interactions for all patient types.
Provided the physicians with a deep understanding of the workflow on consigning orders.
Trained the nurses on how to complete standard nursing documentation on patient chart.
MD Anderson Cancer Center - Houston, Texas Nov. 2015
CERNER PathNet Consultant
ATE support for end users at the PathNet department
Help end users with logging in specimen using assertion number
Provided end users on how to release blood product from the blood bank
Assisted end users with locating and printing patient’s labels and lab result.
Help phlebotomist on how to use hand held device.
Performed other duties as instructed.
UnityPoint Health - Des Moines, Iowa Aug. 2015
Epic Cadence/Ambulatory Consultant
Effectively and efficiently assisted physician with patient care documentation based on their set workflow.
Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.
• Performed other duties as instructed.
Help end users navigate through unit manager.
Assisted end users with documenting patient admission, discharge and transfer etc.
Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.
Dignity Health - San Bernardino, California Jul. 2015
Cerner PowerChart/PathNet Consultant
Support to Nurses, Physicians, and Clinical Staff
Show physicians how to create macro, precompleted notes and how to enter free text in power note
Helped clinician how to utilize E-prescribing to route medication to pharmacy
Provided nurses with step by step process of ordering medication, labs and procedures.
Showed nurses how to modify Medications & Orders in power order composure.
Assisted Physicians with Medication Reconciliation for Admission, Transfer and Discharge Orders
Assisted Physicians with Dynamic Documentation
Support for end users in Gen Lab and Blood bank
Help end-users on hard stops and alerts.
Educated end-users on how to collect and document specimen in software
Provided end-users how complete history of transfusion administration including reactions.
Educated end-users on how bridge interfaces with laboratory blood bank information systems to receive real-time transfusion information.
UnityPoint Health - Des Moines, Iowa Apr. 2015
Epic Cadence/Ambulatory Consultant
Effectively and efficiently assisted front desk, nurses and physicians with patient care documentation based on their set workflow.
Help front desk with creating new patient record, check in/out, adding/modifying patient coverage and guarantor, reconciling cash drawer at the end of shift.
Help nurses with documenting patient vital, allergies, history, chief complaint, adding and modifying patient medications, telephone calls encounters, managing in basket, navigating through result review, chart review, order review, discharge documentation, AVS etc.
Help physicians with office visit documentation, placing order, notes, creating and modifying smart phrase, managing in basket, navigating through result review, chart review, order review, sending communications etc.
Adventist Health - Baltimore, MD Mar. 2015
CERNER PathNet Consultant
ATE support for end users at the PathNet department
Help end users with logging in specimen using assertion number
Provided end users on how to release blood product from the blood bank
Assisted end users with locating and printing patient’s labels and lab result.
Help phlebotomist on how to use hand held device.
Performed other duties as instructed.
Jewish Medical Center - Louisville, Kentucky Sept. 2014
Cerner PathNet Consultant
ATE support for end users at the PathNet department
Help end users with logging in specimen using assertion number
Help end users on how to release blood product from the blood bank
Assisted end users with locating and printing patient’s labels and lab result.
Help phlebotomist on how to use hand held device
Performed other duties as instructed.
St Mary Hospital, San Francisco, CA Jul 2014
Cerner PathNet Go-live Consultant
Support for end users in Gen Lab and Blood bank.
Help end-users on hard stops and alerts.
Educated end-users on how to collect and document specimen in software
Help end-users on how to make and review batch orders
Assistant end-users how complete history of transfusion administration including reactions.
Educated end-users on how bridge interfaces with laboratory blood bank information systems to receive real-time transfusion information.
Provided end-user on how to use hand held device
Presbyterian Healthcare Services - Espanola, NM May 2014
Epic Optime Consultant
Provided efficient elbow support for nurses in Pre-op and PACU.
Help nurses with monitoring status board and documenting event times, allergies, histories, vitals, LDA, MAR, managing and releasing signed and held orders, navigating through chart review, order review, result review.
Performed other duties as instructed.
UNC, Chapel Hill - NC April 2014
Epic ADT & ClinDoc Consultant
Help end users navigate through unit manager.
Help end users with documenting patient admission, discharge and transfer etc.
Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.
WellStar Health System - Marietta, GA Nov 2013
Epic CPOE Consultant
Effectively and efficiently assisted physician with patient care documentation based on their set workflow.
Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.
Performed other duties as instructed.
Novant Health Presbyterian Medical Center - Charlotte, NC Oct. 2013
Epic ADT Consultant
Supported unit clerk, charge nurse with managing patient movement within and outside unit.
Help end users navigate through unit manager.
Help end users with documenting patient admission, discharge and transfer etc.
Mercy Medical Center - Des Moines, IA Sept. 2013
Cerner SurgiNet/Anesthesia Consultant
Cerner Surginet/Anesthesia ATE Support for Nures, Surgeons, Anesthesiologist in Preop, OR, Postop, Extended recovery, endoscopy, labor and delivery.
Provide assistance for Anesthesiologist in the OR during Intra-procedure charting and documentation
Help physicians with setting up favorites, creating and maintaining Macros
Provide end user support for SurgiNet and Anesthesia solutions.
Customized the Case Overview for the PACU and Main OR
Troubleshooting and escalating issues to command center
References available on request.
Contact this candidate