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Manager Customer Service

Location:
Katy, TX
Posted:
September 30, 2016

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Resume:

Bukola Simeon

Cell #: 832-***-**** Email: acwukr@r.postjobfree.com

CAREER OBJECTIVE

Applying my acquired skills in Electronic Medical Record (EMR) into practice and facing challenging roles in healthcare operations as a Consultant; giving efficient and effective solutions that would assist the organization to achieve the best possible, thereby increasing its productivity in the industry.

I am a highly disciplined, focused, motivated and reliable person with the passion to apply intellect to solving problems and the ability to work in a fast paced environment yet still committing time and resources to good and productive use.

QUALIFICATIONS

Self-motivated with strong technical skills and the ability to adapt to changing environments.

Strong interpersonal and customer service skills.

Hard working, detail-oriented individual with the ability to work well under pressure.

Excellent organizational skills with emphasis on meeting deadlines.

Strong communication skills with the ability to communicate with internal/external customers.

TECHNICAL SKILLS

Epic System: Inpatient, CPOE, Clindoc, ADT, ASAP, OpTime, Anesthesia, Ambulatory, Cadence

Operating System Skills: Microsoft Windows 2000/XP/7/8

Cerner: Firstnet, Pharmnet, Surginet, Anesthesia, Pathnet, Ambulatory, PowerChart, PowerNote, Dynamic Documentation, PowerOrder, E-Prescribing, PCM, I-View, Cerner Registration and Scheduling.

Knowledge of Hippa, lms and meaningful use.

Administrative software: Microsoft Office (Word, Excel, & PowerPoint), Email Applications (Outlook 2007/2010/2013)

EDUCATION

B.Sc.: Accounting

Lagos State University, Nigeria.

B.Sn: Nursing (inview)

Chamberlain college of Nursing

Epic Clindoc and CPOE

University of North Carolina

Morrisville, NC

Associate of Arts

Houston Community College, Houston TX

PROFESSIONAL EXPERIENCE:

Hartford Hospital- Hartford, Connecticut

Epic Clindoc and CPOE August- Sept, 2016

Effectively and efficiently assisted physician with patient care documentation based on their set workflow.

Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

Performed other duties as instructed.

Help end users navigate through unit manager.

Help end users with documenting patient admission, discharge and transfer etc.

Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.

CaroMont Health Gastonia, NC

Epic Cadence/Ambulatory Consultant June – July,2016

Effectively assisted front desk, nurses and physicians with patient care documentation based on their set workflow.

Help front desk with creating new patient record, check in/out, adding/modifying patient coverage and guarantor, reconciling cash drawer at the end of shift.

Help nurses with documenting patient vital, allergies, history, chief complaint, adding and modifying patient medications, telephone calls encounters, managing in basket, navigating through result review, chart review, order review, discharge documentation, AVS etc.

Provided at-the-elbow support to the following outpatient clinics- Vascular surgery, Hematology and Oncology, Family Medicine and Internal Medicine.

Help physicians with office visit documentation, placing order, notes, creating and modifying smart phrase, managing

University of North Carolina, Chapel Hill, NC March – May 2016

Epic Clindoc & CPOE

Effectively and efficiently assisted physician with patient care documentation based on their set workflow.

Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

Performed other duties as instructed.

Effectively and efficiently assisted physician with patient care documentation based on their set workflow.

Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

Performed other duties as instructed.

Help end users navigate through unit manager.

Help end users with documenting patient admission, discharge and transfer etc.

Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.

Kentucky One Health, Louisville, KY Jan-Feb, 2016

Cerner CPOE

Provided elbow support to physicians and other end users during go-live activation

Assisted providers in the use of CPOE Order Manager to complete and verify physician orders.

Assisted in the facilitation of order entry, patient profile information, charge capture and order interactions for all patient types.

Provided the physicians with a deep understanding of the workflow on consigning orders.

Trained the nurses on how to complete standard nursing documentation on patient chart.

MD Anderson Cancer Center - Houston, Texas Nov. 2015

CERNER PathNet Consultant

ATE support for end users at the PathNet department

Help end users with logging in specimen using assertion number

Provided end users on how to release blood product from the blood bank

Assisted end users with locating and printing patient’s labels and lab result.

Help phlebotomist on how to use hand held device.

Performed other duties as instructed.

UnityPoint Health - Des Moines, Iowa Aug. 2015

Epic Cadence/Ambulatory Consultant

Effectively and efficiently assisted physician with patient care documentation based on their set workflow.

Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

• Performed other duties as instructed.

Help end users navigate through unit manager.

Assisted end users with documenting patient admission, discharge and transfer etc.

Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.

Dignity Health - San Bernardino, California Jul. 2015

Cerner PowerChart/PathNet Consultant

Support to Nurses, Physicians, and Clinical Staff

Show physicians how to create macro, precompleted notes and how to enter free text in power note

Helped clinician how to utilize E-prescribing to route medication to pharmacy

Provided nurses with step by step process of ordering medication, labs and procedures.

Showed nurses how to modify Medications & Orders in power order composure.

Assisted Physicians with Medication Reconciliation for Admission, Transfer and Discharge Orders

Assisted Physicians with Dynamic Documentation

Support for end users in Gen Lab and Blood bank

Help end-users on hard stops and alerts.

Educated end-users on how to collect and document specimen in software

Provided end-users how complete history of transfusion administration including reactions.

Educated end-users on how bridge interfaces with laboratory blood bank information systems to receive real-time transfusion information.

UnityPoint Health - Des Moines, Iowa Apr. 2015

Epic Cadence/Ambulatory Consultant

Effectively and efficiently assisted front desk, nurses and physicians with patient care documentation based on their set workflow.

Help front desk with creating new patient record, check in/out, adding/modifying patient coverage and guarantor, reconciling cash drawer at the end of shift.

Help nurses with documenting patient vital, allergies, history, chief complaint, adding and modifying patient medications, telephone calls encounters, managing in basket, navigating through result review, chart review, order review, discharge documentation, AVS etc.

Help physicians with office visit documentation, placing order, notes, creating and modifying smart phrase, managing in basket, navigating through result review, chart review, order review, sending communications etc.

Adventist Health - Baltimore, MD Mar. 2015

CERNER PathNet Consultant

ATE support for end users at the PathNet department

Help end users with logging in specimen using assertion number

Provided end users on how to release blood product from the blood bank

Assisted end users with locating and printing patient’s labels and lab result.

Help phlebotomist on how to use hand held device.

Performed other duties as instructed.

Jewish Medical Center - Louisville, Kentucky Sept. 2014

Cerner PathNet Consultant

ATE support for end users at the PathNet department

Help end users with logging in specimen using assertion number

Help end users on how to release blood product from the blood bank

Assisted end users with locating and printing patient’s labels and lab result.

Help phlebotomist on how to use hand held device

Performed other duties as instructed.

St Mary Hospital, San Francisco, CA Jul 2014

Cerner PathNet Go-live Consultant

Support for end users in Gen Lab and Blood bank.

Help end-users on hard stops and alerts.

Educated end-users on how to collect and document specimen in software

Help end-users on how to make and review batch orders

Assistant end-users how complete history of transfusion administration including reactions.

Educated end-users on how bridge interfaces with laboratory blood bank information systems to receive real-time transfusion information.

Provided end-user on how to use hand held device

Presbyterian Healthcare Services - Espanola, NM May 2014

Epic Optime Consultant

Provided efficient elbow support for nurses in Pre-op and PACU.

Help nurses with monitoring status board and documenting event times, allergies, histories, vitals, LDA, MAR, managing and releasing signed and held orders, navigating through chart review, order review, result review.

Performed other duties as instructed.

UNC, Chapel Hill - NC April 2014

Epic ADT & ClinDoc Consultant

Help end users navigate through unit manager.

Help end users with documenting patient admission, discharge and transfer etc.

Help nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.

WellStar Health System - Marietta, GA Nov 2013

Epic CPOE Consultant

Effectively and efficiently assisted physician with patient care documentation based on their set workflow.

Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

Performed other duties as instructed.

Novant Health Presbyterian Medical Center - Charlotte, NC Oct. 2013

Epic ADT Consultant

Supported unit clerk, charge nurse with managing patient movement within and outside unit.

Help end users navigate through unit manager.

Help end users with documenting patient admission, discharge and transfer etc.

Mercy Medical Center - Des Moines, IA Sept. 2013

Cerner SurgiNet/Anesthesia Consultant

Cerner Surginet/Anesthesia ATE Support for Nures, Surgeons, Anesthesiologist in Preop, OR, Postop, Extended recovery, endoscopy, labor and delivery.

Provide assistance for Anesthesiologist in the OR during Intra-procedure charting and documentation

Help physicians with setting up favorites, creating and maintaining Macros

Provide end user support for SurgiNet and Anesthesia solutions.

Customized the Case Overview for the PACU and Main OR

Troubleshooting and escalating issues to command center

References available on request.



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