Lydell Gaines

**** ********** **.

Lancaster, TX 75146

469-***-****

acwuj5@r.postjobfree.com

Career Objectives

Seeking a job in IT utilizing my analytical PC, troubleshooting and programming skills.

Summary of Skills

Entry-Level Web Developer, Desktop Support and SQL Server Developer, A+, MCTS, Programming Languages: T-SQL, XML, SQL Server 2005 Reporting Services microsoft SQL Server 2005, MS Access, Windows 98/2000/XP, Office, DB Engine, Desktop & laptop repair, Internal components install, Anti-virus solutions, Internet setup & repair, File transfer, Detailed oriented, Self- starter, focused and Innovative thinker.

KST (Lockheed Martin)

Desktop Support Technician

November 4, 2013-now

Performs break/fix resolution.

Provided Level 1-2 support for all corporate users and escalates tickets to LAN, WAN or Telecom administrators as needed.

Provided configuration, installation and maintenance of all PC's, Laptops and peripheral devices.

Performs OS refreshes.

Responded to the needs and questions of the network users concerning their access to resources on the network and the operation of supported software applications.

Remained abreast of changes in user’s requirements for system software and hardware.

Provides support to closed areas.

Solves PC problems.

Supports SCCM

Loaded and updated software applications as required.

Moderate active directory experience.

Managed memory usage of PC's, local and network printing, and PC resources.

Coordinated with networking management to establish networking policies and standards that will be applied to all LANs within the company's WAN.

Analyzed requests from users to determine potential areas of weakness in user education and equipment configuration.

Maintained and solved issues related to all supported software.

PC Connection Works OWNER

May 20, 2008- October 29, 2013

Workstation Refreshes Windows 7 Support PC laptop and printer installs Server and Workstation upgrades POS replacement complete data migration from legacy unit Researched and analyzed data.

Evaluated and made recommendations for automated data processing programs and equipment.

Met with clients to determine requirements.

Used Remedy to escalate tickets.

Installs, tests and documents application software programs.

Defined software, hardware and network requirements.

Analyzed IT requirements within companies and giving independent and objective advice on the use of IT.

Developed agreed solutions and implementing new systems.

Presented solutions in written or oral reports.

Helped clients with change-management activities.

Designed, tested, installed and monitored new systems.

Resolved virus and malware issues with a 95% success rate.

TIME WARNER CABLE LLC

SERVICE TECH 3

Feb 02, 2004 – May 11, 2008

Inspected and test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.

Spliced cables, using hand tools, epoxy, or mechanical equipment.

Troubleshoot and analyzed reported problems with personal computers.

Repaired computer hardware, including replacement of necessary components measured signal strength at utility poles, using electronic test equipment.

Placed insulation over conductors or seal splices with moisture-proof covering.

Installed cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.

Installed, upgraded, and serviced personal computers and peripherals.

Tele-Tech, Texas

Desktop Tech.

Feb 02, 2002 - Mar 05, 2004

Overseen the daily performance of computer systems.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Referred major hardware or software problems or defective products to vendors or technicians for service.

Itel Computer Services, Texas

Field Service Technician

Aug 12, 1995 – Jan 14, 2002

Troubleshoot end-user service requests reported.

Installed, set up and configuration of new technology equipment, regularly scheduled repair, refurbishment and maintenance of existing customer technology.

Configure and implement technologies as they relate to wireless equipment, network platforms/topologies.

Documented, tracked, and monitored issues to ensure a timely resolution.

Escalated issues appropriately.

Participated in projects when required.

Resolved virus and malware issues with a 95% success rate.

US NAVY, tinker Airforce Base, Oklahoma

AIRCRAFT MECHANIC/Airframes

Jan 22, 1991 - Jul 14, 1994

Performed aircraft and off equipment work as assigned to include disassembly, cleaned, inspected, repaired, modified, reassembly, tested and replacement of aircraft hydraulic assemblies.

Disassembled, cleaned, inspected, repaired reassemble aircraft hydraulic assemblies and associated components in accordance with Maintenance Instruction Manuals (MIMIs), Illustrated Parts Breakdowns (IPBs), Maintenance Requirements Cards (MRCs), Technical Directives (TDs), Navy instructions, manufacturer's manuals, company instructions and other approved data.

Coordinated with supervision and Quality Assurance to resolve questions concerning serviceability and/or repair procedures.

Read blueprints and schematics.

Assist with ordering parts, tools, materials and equipment as required.

Responsible for adhering to all applicable Foreign Object Damage (FOD) prevention rules and regulations including participation in FOD walk down when directed.

Responsible for adhering to the company tool control program.

Performed corrosion control cleaning, prevention, and treatment as required.

Occupational License or Certification

A+ Certification, NET+, MCP Certification, MCTS Certification & SQL Server Certification

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