Service Representative Quality Control

***** ******* ***** ** 832-***-**** (cell)

Humble, Texas 77346

Charlotte Denise Odoms

Objective To perform the duties in a professional and timely manner in order to become a positive and successful worker. Also to be consistent and accurate when performing daily functions

Experience 2000-2016 SBC-AT&T Bellaire, TX

Service Representative Global Ordering

Establish service for customers/business corporations

Process internet orders nationwide for corporations

Worked closely with sales representatives and account managers

Worked closely with customers regarding their long distance orders for their frame or ATM Network

Process orders for business customers such as landlines, Uverse Internet and Voip Services,Direct TV and Complex. Also process SBCLD orders and STFS 800 numbers

1999-2000 Chase Bank Houston, TX

Treasury Implementation Specialist

Oversee over 30 Banks

Served over 5 to 25 clients with revenues ranging between 2 million to 25 million

Responsible for implementation process for cash management products and solutions

Post-implementation ensure clients objectives have been satisfied with the products that were implemented

Manage a portfolio of open implementation requests to ensure high quality and timely delivery of requested products and services 1996-1999

Quality Control Manager

Oversee over 50 banks Quality Control

Manage 30 to 50 employees for policies and procedures of processing checks

Handle the security of check processing within in Banks

Meeting with members of the Federal Reserve for exchange

Data Entry of Checks and Imaging

Processed saving bonds

Education 1977-1982 Prairie View A&M University

Bachelor of Administration in Banking and Finance Reference Available upon request

Contact this candidate