Customer Service Sales

Matthew A. Kelly ************@*****.***

**** ******** **, *****, ** 60120 Cell 847-***-****

Home 847-***-****

Qualifications Summary

Operations professional with over 14 years of experience working with Big Box Retailers, E-tailers, national and international distributors responsible for managing EDI, Purchasing, Inventory and Customer Service functions

Professional Experience

DIGITAL INNOVATIONS, LLC Arlington Heights, IL March 2001 – Sept 2015

Director of Operations January 2011 – September 2015

Responsible for all facets of running day to day operations, including managing EDI, Order Entry and support of distribution partners (Ingram Micro, D&H, Synnex), Retailers (Wal-Mart, Best Buy, Kmart, Staples) and E-tailers (Amazon, Groupon, Woot)

Oversaw all communications with 3PL warehouse and distribution center

Prepared and presented monthly inventory analysis to senior management and sales for forecasting

Researched and resolved customer charge backs, fines, post audits and miscellaneous disputes

Worked closely with Sales and Marketing departments on all projects, both internal and external

Coordinated production of new products from concept to launch providing cohesion among the internal staff and external production facilities

Administrator responsibilities for all vendor websites and interfaces including EDI integration and transactions ensuring accurate data interchange. Handled all day to day EDI functions including 810, 850, 856, 940 and 945. Worked to insure mapping and testing were done properly and moved into production.

Actively worked to resolve any EDI transaction issues so communication to customer was seamless. Handled all new and existing Trading Partner Kits.

Operations Manager December 2006 – January 2011

Managed customer service & support department

Main point of contact for outside sales reps, vendors and internal team

Worked closely with both AP & AR departments to identify and resolve all accounting issues

Responsible for all company systems including servers, phones and 3d party software solutions

Liaison with Abacus Data Systems managing ERP software (IQuest) insuring business transactions are handled and data integrity is maintained

Supply Chain Manager August 2001-December 2006

Focused efforts on JIT Inventory Management, purchasing of finished goods and raw materials

Reported all day to day issues effectively to senior management and all other departments through emails and reports

Key contact person for both internal and external customers, vendors and overseas factories

Inventory Control Coordinator March 2001 – August 2001

Modified and improved ordering system and supply chain flow

Organized and modified inventory functionality

HALO PROMOTIONAL PRODUCTS Niles, IL August 1997 – Jan 2001

Senior Project Lead/Web Designer

Supervised 4 graphics artists and 6 web designers for IT department, working with over 600 accounts

Worked on projects from inception to delivery, working closely with customer and design team

Worked with FrontPage, Dreamweaver and Fireworks

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