Customer Care Data Analyst

Wilbert A. Aniga

************@*****.*** 092********

*** ***** *, ***** *, Payatas B. Quezon City

Summary

Current Customer Care Specialist under Financial Account in a BPO company. Versatile, flexible, reliable and efficient with 4+ years experience in dealing customer’s request and concerns in a high paced environments. Diversified skills include client relations and Team Support (POC). Average English communication skills. Computer Literate with an adept knowledge in computer trouble shooting and photo, video editing.

Skills

• Basic knowledge in Web Developing.

• Adept knowledge in Computer Trouble Shooting.

• Basic knowledge in using Adobe Photoshop and Adobe After Effects.

Work Experiences

CyberSoft - Integrated Geoinfomatics, Inc.

5/F Asia Trust Bank Building, 1424 Quezon Avenue, Quezon City

March 8, 2010 – May 25, 2010

Data Encoder

Encoding house & establishments information within the area for phone directory.

VAKRANGEE e-SOLUTIONS INC.

19th Floor, Octagon Center Building, San Miguel Avenue, Pasig City

May 26, 2010 – March 5, 2011

Data Encoder

Computerizing land titles owners information all over the country.

Concentrix Daksh Service Philippines Corp.

UP Ayala TechnoHub, Commonwealth Ave. Quezon City, Philippines

October 15, 2011 – August 18, 2016

Customer Care Specialist (Data Analyst)

Dealing with customer’s bank accounts & Insurance, concerns, transferring and closing accounts, processing their request no longer than the said service level agreement.

Education

STI COLLEGE FAIRVIEW

Regalado Avenue, Quezon City

Course - Diploma in Information and Technology

Oct. 2007 - Nov. 2009

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