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IT Professional

Castle Rock, Colorado, United States
October 01, 2016

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Jennifer C. Santiago


Professional Summary

Motivated and dedicated self-starter who blends Information Technology training and certifications (MCSA and MCSE) with over 8 years of experience across several industries including: Education, Telecommunications, Credit Card Processing, Banking and Health Insurance. Excellent problem solver, analytical, and strong critical thinking skills. Utilizes many forms of SDLC (Waterfall, Agile, Scrum) working with vendors on various technology platforms. Recognized for industry leadership by receiving Service Excellence and commendation awards, and provided critical insight by serving on the Standards Committee for Denver Systems and the Disaster Recovery team for three years.


Experienced Project Manager known for being professional and reliable

Utilizes Project Lifecycle Phases

Provides clear and concise instruction and training

Coordinates and collaborates on projects with internal and external customers

Demonstrates strong teamwork and can work independently

Proficient with Microsoft Office Suite

Technical Skills





Microsoft Office Suite (PC & MAC)

iLife Suite (MAC)



Microsoft SQL Server 2014

Microsoft Visual Studio

Microsoft T-SQL

Database Backup & Restore

Database Data Import & Export

Database Authenticate & Authorize

Database SQL Server Metadata

Database SQL Profiler

Database SQL Trace

Database Engine Tuning Advisor

Dynamic Management Views

Extract Transform Load (ETL)


SQL Server Reporting Services (SSRS)

SQL Server Integration Services (SSIS)

SQL Server Analysis Service (SSAS)

Multidimensional Data Model/MDX

Tabular Data Model/DAX

SharePoint & Excel Dashboards

Self –Service BI

Microsoft AZURE/HDInsight/PIG/HIVE

Big Data

Data Warehouse

Data Mart

Data Modeling






Jennifer C. Santiago

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Professional Experience

Technology Instructional Assistant Douglas County School District Castle Rock, CO 07/2006– 06/2015

Trained students and staff on software programs, utilities, and Web applications to support their educational growth in technology. Produced Infinite Campus adhoc reports.

Volunteer Douglas County School District Castle Rock, CO 01/2003– 07/2010

Parent Teacher Organization (PTO), Chairperson, Vice Chairperson, Fund-Raising Chairperson, Secretary, Treasurer, and Shared Decision Making Council (SAC) Chairperson.

Staff Specialist III MCI Worldcom Colorado Springs, CO 06/1993 – 01/2003

Implemented best practice by suggesting and replacing ADABAS files with VSAM files in reoccurring batch jobs reducing batch run time from 30 minutes to 5 minutes per job and received commendation award.

Assisted daily in development, maintenance, and customer support for internal systems through GUI interfaces.

Maintained internal Web servers the GUI platform employed, resulting in systems running 99.7% of the time

Spent 75% of time providing high level of customer service by supporting and coordinating with them to resolve issues.

Senior Programmer Analyst Citicorp Diners Club Englewood, CO 12/1982 – 06/1993

Identified and deleted 6 million electronic records from corporation’s largest ADABAS file to support information management policies, allowing for faster and more productive searches of information, and support proper destruction of sensitive data.

Removed the corporate billing history updates out of the critical path, enabling the online systems to be available 45 minutes earlier.

Identified late fee criteria to generate late fees up to and including 180 days past due. Project generated $2.6 million additional yearly revenue.


Denver University, Information Technology

Metropolitan State University of Denver, Information Technology

Warren Occupational Technical School, Computer Science/Accounting


MCSA and MCSE certification exams in progress; the courses for the certifications are completed.

MCSA MS-20461: Querying Microsoft SQL Server 12/2015

MS-20462: Administering Microsoft SQL Server Databases 01/2016

MS-20463: Implementing a Data Warehouse with Microsoft SQL Server 01/2016

MSCE MS-20466: Implementing Data Models and Reports with Microsoft SQL Server 02/2016

MS-20467: Designing Self-Service Business Intelligence and Big Data Solutions 03/2016

Awards and Recognitions

Commendation award for application performance enhancements

Received two Service Excellence awards

Disaster Recovery team

Voting representative on Denver Systems Standards Committee

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