Jennifer C. Santiago
acwu7n@r.postjobfree.com
www.linkedin.com/in/JenniferCSantiago
Professional Summary
Motivated and dedicated self-starter who blends Information Technology training and certifications (MCSA and MCSE) with over 8 years of experience across several industries including: Education, Telecommunications, Credit Card Processing, Banking and Health Insurance. Excellent problem solver, analytical, and strong critical thinking skills. Utilizes many forms of SDLC (Waterfall, Agile, Scrum) working with vendors on various technology platforms. Recognized for industry leadership by receiving Service Excellence and commendation awards, and provided critical insight by serving on the Standards Committee for Denver Systems and the Disaster Recovery team for three years.
Qualifications
Experienced Project Manager known for being professional and reliable
Utilizes Project Lifecycle Phases
Provides clear and concise instruction and training
Coordinates and collaborates on projects with internal and external customers
Demonstrates strong teamwork and can work independently
Proficient with Microsoft Office Suite
Technical Skills
PC/Windows
Apple/Macintosh
Mainframe
Midrange
Microsoft Office Suite (PC & MAC)
iLife Suite (MAC)
Sybase
Oracle
Microsoft SQL Server 2014
Microsoft Visual Studio
Microsoft T-SQL
Database Backup & Restore
Database Data Import & Export
Database Authenticate & Authorize
Database SQL Server Metadata
Database SQL Profiler
Database SQL Trace
Database Engine Tuning Advisor
Dynamic Management Views
Extract Transform Load (ETL)
PowerShell
SQL Server Reporting Services (SSRS)
SQL Server Integration Services (SSIS)
SQL Server Analysis Service (SSAS)
Multidimensional Data Model/MDX
Tabular Data Model/DAX
SharePoint & Excel Dashboards
Self –Service BI
Microsoft AZURE/HDInsight/PIG/HIVE
Big Data
Data Warehouse
Data Mart
Data Modeling
C++
C#
COBOL
Java
JavaScript
Jennifer C. Santiago
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Professional Experience
Technology Instructional Assistant Douglas County School District Castle Rock, CO 07/2006– 06/2015
Trained students and staff on software programs, utilities, and Web applications to support their educational growth in technology. Produced Infinite Campus adhoc reports.
Volunteer Douglas County School District Castle Rock, CO 01/2003– 07/2010
Parent Teacher Organization (PTO), Chairperson, Vice Chairperson, Fund-Raising Chairperson, Secretary, Treasurer, and Shared Decision Making Council (SAC) Chairperson.
Staff Specialist III MCI Worldcom Colorado Springs, CO 06/1993 – 01/2003
Implemented best practice by suggesting and replacing ADABAS files with VSAM files in reoccurring batch jobs reducing batch run time from 30 minutes to 5 minutes per job and received commendation award.
Assisted daily in development, maintenance, and customer support for internal systems through GUI interfaces.
Maintained internal Web servers the GUI platform employed, resulting in systems running 99.7% of the time
Spent 75% of time providing high level of customer service by supporting and coordinating with them to resolve issues.
Senior Programmer Analyst Citicorp Diners Club Englewood, CO 12/1982 – 06/1993
Identified and deleted 6 million electronic records from corporation’s largest ADABAS file to support information management policies, allowing for faster and more productive searches of information, and support proper destruction of sensitive data.
Removed the corporate billing history updates out of the critical path, enabling the online systems to be available 45 minutes earlier.
Identified late fee criteria to generate late fees up to and including 180 days past due. Project generated $2.6 million additional yearly revenue.
Education
Denver University, Information Technology
Metropolitan State University of Denver, Information Technology
Warren Occupational Technical School, Computer Science/Accounting
Certifications
MCSA and MCSE certification exams in progress; the courses for the certifications are completed.
MCSA MS-20461: Querying Microsoft SQL Server 12/2015
MS-20462: Administering Microsoft SQL Server Databases 01/2016
MS-20463: Implementing a Data Warehouse with Microsoft SQL Server 01/2016
MSCE MS-20466: Implementing Data Models and Reports with Microsoft SQL Server 02/2016
MS-20467: Designing Self-Service Business Intelligence and Big Data Solutions 03/2016
Awards and Recognitions
Commendation award for application performance enhancements
Received two Service Excellence awards
Disaster Recovery team
Voting representative on Denver Systems Standards Committee