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Administrative Assistant, Customer Service, Teacher

Location:
Atlanta, Georgia, United States
Posted:
October 01, 2016

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Resume:

HARRIETT G. NORMAN

Cell Phone: 678-***-**** E-Mail: acwu6u@r.postjobfree.com

CAREER SUMMARY: Dedicated professional with diverse experience in public and corporate education,

Computer skills, account management, communications, customer support, customer service, and customer education. Effective communicator who utilizes creativity, leadership and teamwork to create a positive environment that is conducive to a professional company. An experienced planner and organizer who balances team support and ad-hoc responsibilities in a timely and professional manner. Proven ability as a self-motivator and a motivator for fellow co-workers.

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EXPERIENCE:

09/14 – 09/16 ITT Technical Institute, Atlanta, Georgia

Academics Secretary - Serves as an effective liaison between the Dean of Academics and internal and external contacts; assists with preparing reports and forms needed from Academics to the Director and corporate headquarters’ personnel; establishes and properly maintains an effective recordkeeping system for correspondence, reports, meeting minutes, supplies, and other sources of information required from Academics. Responsible for creating/maintaining faculty binders to ensure their professional development is current and in compliance with accreditation standards

08/13 – 08/14 Clayton County Public Schools, Jonesboro, Georgia

Substitute Teacher - Taught classes according to instructions left by absent teachers in elementary and middle schools in Clayton County and when necessary, created lessons for the day.

03/11 – 06/13 Everest College, Atlanta, Georgia

Tutor/Test Administrator/Backup Registrar - Administered the entrance exam to prospective students; created the assessment process tracking system procedures that allowed quick access to student records; communicated with Admissions and Career Services on student tutoring hours to ensure all students took advantage of tutoring; updated student files via the CampusVue system with students’ scores and tutoring hours completed, for graduation purposes. Tutored currently enrolled students in math, Language Arts, and in the five exams for the GED test. Developed testing administration procedures, policies, and schedules for all students. Successfully performed registrar’s duties when necessary in the absence of the registrar.

07/10 - 01/11 Everest Institute, Jonesboro, Georgia

Tutor – Created a tutoring environment for prospective students in Language Arts and Math for the Wonderlic Entrance Exam. Developed testing administrative procedures and policies for all entering students. Tutored currently enrolled students in the five exams for the GED test. As a re-entry coordinator, I processed dropped students for re-entry into the school.

/09 - 06/10 Clayton County Public Schools, Jonesboro, Georgia

Substitute Teacher - Taught classes according to instructions left by absent teachers in elementary and middle schools in Clayton County and when necessary, created lesson for the day. Had a five month long term assignment responsible for homeroom and teaching seventh grade math.

01/05 - 06/09 St. Peter Claver Regional Catholic School, Decatur, Georgia

Technologist - Maintained the server room and all the computer equipment in the school; ordered all hardware and software; liaison between vendors and principal; maintaining the computer lab for student and staff usage; prepared laptops for middle school students; and taught computer classes.

HARRIETT G. NORMAN

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OTHER:

Wynbrooke Traditional Theme School, Stone Mountain, Georgia

Fifth Grade Teacher

James Weldon Johnson Middle School, Jacksonville, Florida

Sixth Grade Advanced Language Arts Teacher

Delta Airlines, Inc., Atlanta, Georgia

Reservations Sales Agent

Professional Gate Agent

Kingdom of God After School Enrichment Program, College Park, Georgia

Director

Mt. Olive Learning Center, East Point, Georgia

Computer Instructor

Domestic Engineer, East Point, Georgia

Home School Teacher

Wang Laboratories, Inc., Atlanta, Georgia

Systems Support Analyst III

Royal Business Machines, Inc., Atlanta, Georgia

Regional Systems Analyst

Xerox - Printing Systems Division, Atlanta, Georgia

Senior Customer Education Representative

Four-Phase Systems, Inc., Atlanta, Georgia

Systems Analyst

Mohawk Data Sciences, Inc., Southfield, Michigan

Associate Systems Analyst

EDUCATION:

Concordia University (Portland, Oregon) – Working towards Master Degree in Education, Curriculum &

Development, Major in ESOL.

Central Michigan University (Mt. Pleasant, Michigan) - Minus a thesis for a M. A. degree in Administration.

Spelman College (Atlanta, Georgia) - B. A. English, 1972, minors in History and Journalism.



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