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Customer Service High School

Location:
Carrollton, Texas, United States
Posted:
October 01, 2016

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Resume:

Hiliare Romney

***** ****** ******* #****-*

Dallas, Texas 75242

972-***-****

OBJECTIVE

To join a high performing team of professionals that will utilize my experience and education

with your company.

FUNCTIONAL SUMMARY

•!• Excellent customer service skills

•!• Team Player

•!• Self-starter, highly motivated individual

•!• Strong interpersonal skills

EDUCATION

Charlotte Amalie High School, St. Thomas, Virgin Islands

PROFESSIONAL EXPERIENCE

Bank of America (St. Thomas, Virgin Islands)

Teller 1972-1975

•!• Received deposits.

•!• Cashed checks and foreign draft-wiring to various foreign banks for customers

•!• Maintained daily proofs.

Bank America International of New York (New York, NY)

Su pervisor ( Ca sh Dividend & R & D Units) 1975- 1983

•!• Conducted supervision of the Cash Dividend's unit for foreign accounts that were both physical and held at DTC.

•!• Provided supervision to the Stocks and Bonds unit.

•!• Assisted with the Stocks and Bonds that were received from DTC and Physical from various banks and brokers.

Bank America Trust Company of New York (New York, NY)

S upervisor {/ncome Processing Department) 1983 - 1987

•!• Supervision of the day to day operations of the Income Processing Department, which included Cash Dividends, Processing Control and Reconciliation, Bond Interest Processing, Coupon Collection and the Reorganization Section.

•!• Provided supervision to a unit who investigated inquiries from all clients, which I followed

up on Claims against banks and brokers.

•!• Analyzed department works flow and supported daily proof reports.

United States Trust Company (New York, NY)

Senior Bond Interest Clerk

•!• Handled the daily operation of floating rates bonds.

•!• Collected interest from paying agents.

•!• Claimed interest from various brokers and banks.

1987-1995

The Chase Manhattan Bank (Manhattan, NY)

Security Specialist (!ncome Services)

•!• Handled daily operation of the CMO Bonds

•!• Collected interest.

•!• Claimed funds from various banks and brokers.

1995-2000

JPMorgan Chase (Dallas, TX) .

Securitv Specialist CUSSO CMOIMBS Department)

•!• Process and collect funds for clients account in a timely manner.

•!• Balance daily proof.

2000 - Present

SYSTEMS AND SOFTWARE

•!• Knowledgeable in Netscape Communicator and Internet Explorer

•!• Proficient in AMS and TIATN systems.

•!• Experienced user of MS Office 2000 products including Word and Excel.

•!• Experienced in Lotus Notes.



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