Computer Software

Giovanny Ramos

**** *. ******* **.

Chicago, il *0639

773-***-****

********.******@*****.***

Profile

Highly skilled IT technician with 2 years of experience in client computer support and over 6 years of hands-on experience in computer software and hardware troubleshooting. Proficient in troubleshooting multiple vendor hardware and software.

Main Skills

• Ability to troubleshoot computer software and internal hardware problems

• User software, OS and hardware upgrades.

• LAN troubleshooting.

• Wireless network troubleshooting.

• Ability to troubleshoot all versions of Windows OS

• Custom PC building

• Virus/spyware removal

• Hard Drive Encryption

• Windows backup and restore

• Graphic Design (Adobe Photoshop)

• Web Design (Adobe Dreamweaver)

Additional Skills

• Bilingual – Fluent in both English and Spanish

• Smartphone software and hardware repair (IOS and Android)

Education

2014 Westwood College

Associate of Applied Science in Information and Network Technologies

2010 Mirta Ramirez Computer Science Charter School

High School Diploma

I.T Certifications

2012 CompTIA A+

Experiences

2015-2016 MCM Recycling

Co-owned and operated a metal recycling company. Responsibilities included marketing communications, advertising, stock market research, inventory records, web site creation/maintenance and online advertising.

2012-2014 Smartfix Repair Solutions - Computer and Smartphone Technician

Provided software and hardware troubleshooting services to customer owned devices. Responsibilities included: troubleshooting computer software and internal hardware malfunctions, virus removal, operating system and hardware upgrades and smartphone OS and hardware repair.

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