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Customer Service Computer Operator

Cordova, Tennessee, United States
October 01, 2016

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JaDeane B. Moore


**** ******* *****

Cordova, Tennessee 38016 901-***-****


A position that utilizes office administration, clerical, communication, project management, customer service, and client relation skills.

• Seek an opportunity where a proven work ethic and diligent professionalism will be an asset to an organization's continued growth.


Established a solid career growth track record in the areas of customer relations, business administration, and personnel management which is accompanied by proven drive, intelligence, and flexibility. Experience creating a positive working environment, managing relations with all levels of customers and internal employees, and using effective written and verbal communication skills in client relations, employee relations, and office administration procedures.

Strengths include:

• Assessing workload, establishing priorities, and completing projects ahead of deadlines.

• Interacting with all levels of professionals, providing quality representation of company products/services, and coordinating interdepartmental communication.

• Providing high levels of customer service and support.

• Maintaining close attention to detail in all aspects of work.


FEDEX, Memphis, TN 1983 - 2013

Senior Technical Specialist (2000-2013) Established a record of planning, system accuracy and technical excellence in overseeing the FedEx global mainframe computer system operations department. Served in a leadership role to maintain, support and troubleshoot over 50 work stations, protect day-to-day business integrity through monitoring information processing and through daily backups as well as to verify connections and to maintain maximum system up-time.

• Provided leadership, planning and coordination over:

- Research & Analyze System - Oversee System Modification

- Troubleshooting System - Provide Knowledge Base User Support/Training

- Research and Correct Errors - Create New Knowledge Base Articles

- Test Issues for Knowledge Base - Develop and Implement New Procedure

• Interacted and provided support for Tier 1 & 2, Senior Support Managers, and Field Representatives.

• Provide indepth technical support to the FedEx Customer Service Technical Representatives to assist them in diagnosing and resolving problems..

Senior Computer Operator (1986-1999) Served in a leadership role to maintain, support and troubleshoot system problems, as well as protecting day-to-day business integrity through monitoring information processing and through daily backups as well as to verify network connections and to maintain maximum system up-time.

• Performed daily computer operational functions to include:

- Monitoring computer resources, performing/coordinating data input, executing operational commands, and troubleshooting systems.

- Setting-up, executing, monitoring, and troubleshooting printing output.

• Motivated associates to reach and exceed aggressive organizational goals.

Computer Operator (1985-1986)

Computer Operator trainee (1984-1985)

Invoice Adjuster (1983-1984)



General Studies


Data Processing

JaDeane B. Moore


2683 Morning Woods

Cordova, Tennessee 38016 901-***-****


As an individual who is hard working, dedicated, and determined to make a substantial contribution in the work place, I would like to apply for a position with your organization. Please review the enclosed resume, which will familiarize you with my experience, skills, and abilities.

I seek a challenging position where significant accomplishments and hard work will be required and rewarded. I possess qualities of motivation, diligence, and competence, as well as a positive attitude, which would provide valuable support to your organization.

I believe that I can further demonstrate my qualifications in a personal interview, and ask you to consider this option. Please contact me at your earliest convenience. I appreciate your time and consideration.


JaDeane B. Moore

Contact this candidate