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Technical Writer with background in application development and busine

Charleston, South Carolina, United States
October 01, 2016

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Experienced professional focusing on technical writing. Broad range of skills gained in diverse career roles. Able to follow, lead, and collaborate. Keen attention to detail along with big-picture focus. Interim Secret clearance.


Armstrong Atlantic State University B.S. in Computer Science. GPA: 3.9 (summa cum laude)

Emory University B.A. in Liberal Studies with an emphasis on English


Technical Writer GRSI 09/2016 – present

-Working on special pilot project to automate software testing, research, write, format, edit, and illustrate support documents. In particular, provide Quality Assurance of documents before Integrated Product Reviews (IPR), Validation/Verification, and final delivery.

-Calculate and graphically reflect ROI and other key metrics.

-Documents include Test Report, White Paper, application for award, Efficiency Analysis, slideshow presentation, resumes of team members, and closeout reports.

-Participate in meetings to brief key management.

-Applications include Microsoft Word, Excel, PowerPoint, and Visio, as well as Adobe Acrobat.

Director Delta Training & Consulting Center, a Con Ed Division of Herzing Univ 09/1999 – 09/2016

-Co-found and direct an IT certification training school to educate thousands of students.

-Manage assets to maximize profit, culminating in sale of business to a university system.

-Oversee business as administrator, admissions advisor, and registrar. Lead all departments.

-Research, write, format, edit, and illustrate technical documents for articles, manuals, journals, reports, brochures, manuals, guides, and proposals. Communicate complex information to a varied audience.

-Ensure student compliance with employer and government requirements and company compliance with regulations and standards of VA, WIA, CHE, and other underwriting entities.

Application Developer Savannah Foods & Industries 07/1995 – 09/1999

-Developed applications and provided support for PeopleSoft; SQL; AS/400 tools RPG, AS/SET, and Query/400; and AS/400 systems running BPCS, Infinium, COTS, and custom programs.

-Served on team to unify business systems of merging companies via implementation of PeopleSoft ERP over a 2-year special project.

-Worked with project support teams to identify business requirements and plan development projects; monitored software applications; performed unit, system, and integration tests in established development environment; designed, wrote and executed manual and automated scripts for stress, performance, load, functionality, risk, and scalability testing; performed QA.

-Documents included Scope Statements, PM Plans, Risk Management Plans, Change Management Plans, Requirements Documents, Detailed Test Plans, System Design Plans, Conversion Plans, Implementation Plans, Operations and User Manuals, System Admin and Maintenance Manuals, Training Plans, Test Reports, Integration Documents, and Post-Implementation Reports.

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