Customer Service

Amanda Tejada

North Andover, MA

************@*****.***

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Care Laser - North Andover, MA - November 2015 to July 2016 Performed outbound/inbound calls utilizing a predictive dialer Processing 100+ outbound calls per day

Provide customer service regarding laser hair removal packages and treatments Trained on internal systems

Respond promptly to customer inquiries, handle and resolve customer complaints Customer Service Specialist

Trinity Service Group - North Andover, MA - April 2012 to December 2014 Performed inbound calls utilizing a predictive dialer, processing 180 inbound calls per day Provide customer service regarding deposits, packages and credits Handle cash and credit card transactions

Trained on internal systems

Respond promptly to customer inquiries, handle and resolve customer complaints Proven track record of outstanding customer service Direct Care Provider

Department of Developmental Services - Danvers, MA - November 2011 to March 2012

• Provide personal care for residents in a home setting

• Supervise and monitor residents

• Transport residents to and from any programs, family visits and appointments

• Notate all activities during shift

Certified Nursing Assistant

Blaire House of Tewksbury - Tewksbury, MA - June 2011 to October 2011

-Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves

-Assisted with travel to the bathroom; helping withshowers and baths.

-Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

-Recorded intake and output information.

-Transported patients

-Answered patients' call lights and requests

-Reported observations of the patient to nursing supervisor.

-Documented actions by completing forms, reports, logs, and records.

-Maintained work operations by following policies and procedures. Certified Nursing Assistant

Penacook Place - Haverhill, MA - February 2009 to October 2010

-Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves

-Assisted with travel to the bathroom; helping withshowers and baths.

-Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

-Recorded intake and output information.

-Transported patients

-Answered patients' call lights and requests

-Reported observations of the patient to nursing supervisor.

-Documented actions by completing forms, reports, logs, and records.

-Maintained work operations by following policies and procedures. EDUCATION

Associate in Human Services

Middlesex Community College - Lowell, MA

2015 to 2015

SKILLS

Bilingual (Spanish), strong written and oral communication skills, quick learning Excellent multi-tasking skills. Advanced Microsoft Office skills including MS Word, MS Excel, MS Outlook. Data entry 75 WPM (8 years) CERTIFICATIONS

Certified Nursing Assistant

April 2007 to April 2011

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