Information Technology Quality Assurance

LUIS CARLOS BENITEZ PIÑERO

Jerusalén **, Frac. Monte, Magno, Xalapa, Veracruz, Mexico 911190 +52-228-******* *********@***.**

https://mx.linkedin.com/in/lcbenitez

IT Director

Information Technology

Executive Management

Project Management

Software Engineering

Networking

Data Warehousing

Internet Technology

Client/Server Technology

Quality Assurance

Experienced IT Director and Software Engineer with 15 years of expertise in diverse range of technologies. Demonstrated success managing Networking, Software Design, Product Development, and Internet Technologies. Well-organized, result oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environment. Exceptional communicator, focused on building strong client relationships.

Bilingual in Spanish (mother tongue) and English (business and IT technical).

Career Progression

INGENIERIA EN TECNOLOGIAS DE INFORMACION

2000-Present

IT Director/General Manager

Startup of IT Consulting/Software Development Company.

Recruit staff to form high performance team, which allowed me position our Dealer Management System in automotive market within one year (19 dealers, including Toyota, Nissan, Suzuki, Seay and Hino).

Succeed managed multiple project of software development for different industries.

Implemented Unified Communication Services based on Asterisk (open source) on several companies.

Other projects included Active Directory, DNS, DHCP, email servers, virtualization, VOIP, and VPN’s.

GRUPO AUTOMOTRIZ XALAPA

2003-2014

IT Director

Directed Information Technology operations within $150 million companies in the automotive market. Oversaw Network Engineering, Desktop Support, Quality Assurance, Documentation, Telecommunications and Production Operations. Supervised effort of development group for internal selling systems, backend office automation and Internet Technologies. Re-negotiated vendor contracts across the enterprise. Managed ten members and $7.5 million budget.

Established Quality Assurance Documentation, Telecommunications/WAN departments and Help Desk department that improved internal processes and enhanced productivity.

Spearheaded management of corporate $1.5 million data center.

Designed and rolled out new architecture for DMS to guarantee redundancy and load balancing increasing uptime from 90% to 99%.

Designed migration of 400 users from four different office from Axigen Mail Server to Microsoft Exchange Server, dramatically improving system availability.

Career Progression (Cont.)

AUTOS GLOBALES

2002-2003

General Manager

Oversaw activities of all dealership departments, which included new and used customer care, collision, financial services, parts, sales, and service. Developed and maintained productive manufacturer partnerships and relationships.

Developed and improved workflow process that enriched efficiency, accommodating increased responsibilities required by downsizing. Resulted in reduced office expenses by 18%.

Drove improved customer satisfaction, positioning company in Top Five.

Contributed to establishment of procedures that allowed company to obtain ISO-9000 certification.

HORIZON CONSULTORES MEXICO

2012-Present

Business Consultant

Offer strategic advice for automotive industry, identifying strengths and weaknesses of company. Advise on current and foreseeable problems, identifying opportunities for growth and increasing profits.

Establish and nurture culture-oriented customer care through development of human assets, transforming team into one of high performance based on growth achieved through satisfaction and gained customer base loyalty.

Technology Proficiencies

VOIP, VPN, DHCP, DNS, Firewalls, C#/SQL/LINQ, Active Directory, Exchange, Asterisk

Education and Certifications

Instituto Tecnológico y de Estudios Superiores Monterrey (ITESM), 2004

Campus Monterrey, Nuevo Leon, Mexico

Bachelor Degree, Engineer in Information Technology

Universidad Tec Milenio, 2016-present

Monterrey, Nuevo Leon Mexico

MBA in Information Technology

Contact this candidate