Technical Support
Resume:
Matthew Hallex
703-***-**** ********@*****.***
Professional Summary
Highly adaptable IT Professional with an eye for detail and problem solving. Active listener and confident speaker with a positive attitude/image. Has strong planning skills and proficient in multitasking. Is able to assess and evaluate situations effectively and identify critical issues quickly and accurately.
Skills and Proficiencies
Customer/Desktop Support
Data Backup & Migration
Installation of Hardware/Software
Diagnosing & Troubleshooting Hardware/Software
Technical familiarity with Windows, Mac, & Linux OS
Technical familiarity with iOS & Android
MS Office Suite (Word, Excel, PowerPoint, etc.)
Lenel OnGuard Access Permissions software
Operate radio or telephone equipment and/or console monitors as well as CCTV
CompTIA A+ Certification
Work Experience
Upscale Security Officer – G4S Secure Solutions 2013 – Present
NTTA Communications Data Center, Sterling, VA (November 2014 – Present)
Create and manage Access Profiles in Lenel systems to all authorized personnel for the East Coast
Configure and monitor CCTV systems for any abnormalities within the facility
Verify approved access via Outlook and ticketing system for all individuals requesting access
Interact with an average of 40 technicians on site during standard business hours
Synnex Warehouse, Chantilly, VA (December 2013 – November 2014)
Performed incident detection and mitigation requirements such as checking security system integrity
Provided assistance, directions, and support to employees and visitors in a courteous and professional manner
Quickly responded to events of varying security including high severity such as breaches, life threatening events, and natural disasters
Security Supervisor – G4S Secure Solutions 2013
Amazon Distribution, Ashburn, VA (August 2013 – December 2013)
Scheduled the work and duties of all on-site security personnel
Assisted the HR department in the reconciling of staff wages and payroll issues
Trained all security personnel to the specifications of both Amazon and G4S
Created and managed Access Profiles in Lenel OnGuard systems for all building personnel
Master Security Officer / 5 Star – AlliedBarton Security Services LLC 2009 – 2013
Amazon Distribution, Ashburn, VA (June 2013 – August 2013)
Created and managed Access Profiles in Lenel OnGuard systems for all building personnel
Interacted with an average of 100 employees per day
Maintained and configured on-site hand-held and walkthrough metal detectors
AT&T Data Center, Ashburn, VA (May 2012 – May 2013)
Interacted with an average of 20 technicians on-site during standard business hours
Utilized AT&T ticketing system to verify approved access for all
Maintained complete inventory and documentation for all access badges
Provided assistance, directions, and support to employees and visitors in a courteous and professional manner
River Creek Gated Community, Leesburg, VA (April 2009 – May 2012)
Coordinated access approval with over 1100 residents
Helped identify security weaknesses and implement solutions alongside community HOA
Provided assistance and directions to all visitors when required
Controlled traffic to and from the houses and grounds through use of automated gates
Security Guard – SIMON Property Group 2007 - 2009
Leesburg Corner Premium Outlets, Leesburg, VA
Provided directions and assistance to all customers in a courteous and professional manner
Worked with mall management team to help implement new mall safety procedures
Responded to theft reports and worked with Police Officers to apprehend suspects
Controlled vehicle traffic on site, erected barricades, and removed severe weather obstacles from premises for customer’s safety
Training / Education
Per Scholas – Silver Springs, MD 2016
A+ Certification
Northern Virginia Community College – Sterling, VA 2008 – 2009
General Studies – Computer Science
Loudoun County High School – Leesburg, VA 2004 – 2007
Diploma
Monroe Technology Center – Leesburg, VA 2006 – 2007
Career and Technical Education
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