Customer Service, IT, Technical Support, HR Analyst

CINDY SCHULTZ Office: 920-***-****

**** ******* *****

Plymouth, WI 53073 Cell : 920-***-****

Objective: Seeking challenging position using customer service and IT technical support skills.

Achievements:

Hired at Mayline as a Senior Programmer/Analyst – Developed, documented and supported

application development for Financial, Manufacturing, Distribution, and Operational

programming modules. Provided excellent customer service for all programming requests.

Promoted to Operations Supervisor in 2005 – Supervised and managed the day to day IT

operations tasks and associates. Responsible for providing excellent customer service to all levels of the organization. Created the Fred Factor Associate company-wide training program.

Promoted to Manager of Technical Support in 2010 – Increased responsibilities include the procurement, installation and management of all IT equipment. Additional responsibilities include operating and maintaining the phone system, Email, Internet, Electronic Faxing, Content Filtering, Anti-virus, Network connectivity and management, and new associate training. Responsible for the development of standards for the analysis, documentation, implementation,

and auditing of systems. Continue to provide exceptional customer service at all levels.

Promoted to Director of Technical Support in 2016 – Increased responsibilities include budget planning, supporting financial objectives by forecasting IT needs and requirements, assisting with the annual business plan and operating budget, and providing high level support for software projects. Due to a company acquisition my title has changed to Information Technology Consultant.

Experience: Director of Technical Support June 2000 to Present

Manager of Technical Support

Operations Supervisor

Senior Programmer/Analyst

Mayline Company – Sheboygan, WI.

IT Analyst/Programmer May 1997 to May 1999

Moraine Park Technical College – Fond du Lac, WI.

Senior Analyst/Programmer May 1996 to April 1997

Oshkosh B’Gosh – Oshkosh, WI.

Senior Analyst/Programmer and Operations Supervisor March 1987 to May 1996

Wigwam Mills, Inc. – Sheboygan, WI.

Programmer/Analyst October 1984 to March 1987

Maysteel Corporation – Allenton, WI.

Computer Operator/Programmer June 1983 to October 1984

Fond du Lac Lumber Company – Fond du Lac, WI.

Education and Training: Data Processing Associate Degree 3.8/4.0 GPA

Moriane Park Technical College – Fond du Lac, WI.

Awards: Board of Education Scholastic Achievement Award

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