Customer Service Representative
Resume:
EDWARD D. BALBUENA
*** ********** **., ****. ********* Subd. Mandaluyong City
Email Address:****************@*****.***
Mobile No.: +639*********
Objective: To be in organization that offers exemplary performance to its stakeholders; share valuable contributions by ensuring quality service.
EMPLOYMENT HISTORY
May 2016 – Present - New Wave Offices
Customer Service Representative/Outbound Account
Nov 2012 – May 2013 - Elipsys Global Customer Service Representative/Outbound Account
May 2010 – Apr. 2012 - Rainmaker Asia
Customer Service Representative/Outbound Account
Jun. 2009 – Nov. 2009 - Sky Cable
Customer Service Representative/Outbound Account
Take information from supervisors regarding cold/ warm calling techniques.
Call potential customers by following calling list provided by supervisors.
Greet customers as they pick up the phone and introduce self and the company.
Provide information regarding the service or product in question.
Answer any question that any potential customer ask to the best of ability.
Make sure that the potential customer is not interrupted during conversation or questions.
Take information from potential customers regarding specific product or service needs.
Jot down all information on a piece of paper or directly on to the company data base.
Ask potential customers of a particular time when they will be available for a visit.
Set appointments with potential customers at their convenience.
Express gratitude to potential customers for their time.
Ensure that sales force member follow up with potential customer.
Document all calls made to potential customers.
Feb. 2006 to Feb. 2008 - Factory Worker
Yu Pang Pottery, China
Perform unskilled production work.
Sorts and packs tiles lightweight materials.
Counts quantities packed in cartoons.
Do the quality control of all finished products and prepare reports on the status.
Works on shift, operate forklift after packing the lightweight tiles.
Palletizing and shrink-wrapping of the finished product.
Apr. 2003 to Dec. 2006 - Computer Operator
Department of Environment and Natural Resources
Quezon City, Philippines
Receive record and release incoming and outgoing documents.
Act as a liaison officer to other institutions to update/follow-up records.
Perform other duties that maybe assigned from time to time.
Jan 2000 to Feb., 2003 - Sales Agent
Sky Cable, Ortigas
Maintain assigned accounts while developing new accounts.
Process all correspondences and paper works relative to accounts.
Locate and contact potential clients’ products, needs, problems and practices in order to counter offer existing services.
Provide assistance to current customers.
Nov., 1998 to Dec., 1999 - Waiter
Heritage Hotel, Pasay City
Escort customers or guest to their tables.
Take order of the guests
Serve beverages to patrons.
Serve specialty dishes at tables as required.
Check with the customer to ensure that they are enjoying their meals and take action to correct any problems.
Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
Check suppliers’ services in reference to stocks of coffee, food, tableware and linens.
EDUCATIONAL ATTAINMENT:
Tertiary
2013-2014 St. Augustine School of Nursing
Caregiver(Graduate), NC II
1993-1995 Saint Jude College
Radiologic Technician (undergraduate)
Manila
1995 to 1998 Arellano University
Bachelor of Science Major in Computer Science (undergraduate)
Manila, Philippines
Secondary
1989 to 1993 Eastern Mindoro Institute of Technology and Sciences (EMITS) Oriental Mindoro, Philippines
Elementary
1983 – 1989 Juan Morente Sr. Memorial Pilot School
Oriental Mindoro, Philippines
TRAINING AND SEMINARS ATTENDED
Outreach Program with the theme “Fostering Social,Intellectual,CreativeAnd Emotional Development Of Children”,NayonNg Kabataan,ADSWD Institution,Mandaluyong City, October 26, 2013
Bayanihan Express Repacking of Relief goods for Yolanda Victims, Camp General Emilio Aguinaldo Quezon City, November 14 - 15, 2013
Outreach Program with the theme “Fostering Social,Intellectual,CreativeAnd Emotional Development Of Children”,AlayPag-Asa Christian Foundation Inc, January 25,2014
Philippine National Red Cross ( Basic Life Support ) May 6 – 8, 2014
Philippine National Red Cross ( First Aid Training ) May 9 – 12, 2014
TAHANAN NI MARIA ( BirhenngPilipinas;ReynangBahaghari )
BUKANG LIWAYWAY SA DAPITHAPON HOME FOR THE AGED,INC.
Brgy.Lantic, Carmona Cavite, Philippines
May 14 – 16, 2014
PERSONAL INFORMATION
Date of Birth : January 3, 1977
Place of Birth : Pinamalayan, Oriental Mindoro
Nationality : Filipino
Sex : Male
Status : Single
Height : 5’8
Weight : 65kgs.
CHARACTER REFERENCES:
John Christoffer Lenon
Coordinator/Professor
St. Augustine School of Nursing
Mary Amber Ubat
Supervisor, Global IT Service Desk
SITEL Philippines
I attest to the truth and correctness of the above information and I give my consent to have this statement check in connection to my application.
EDWARD D. BALBUENA
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