Customer Service Manager

TRESSA M MUSCHA

*** *** ****** **** #*** West Fargo ND Phone: 701-***-**** *******@*****.***

SUMMARY OF ABILITIES

•Excellent Customer Service skills

•Microsoft Word

•BOLTS system

•Excel spreadsheets

•Excellent 10 key skills

•Phone, Fax machines, Copiers

EMPLOYMENT HISTORY

Bulk Mail (Handwork)

06/2014 – Present Forum Communications Printing

•Backup in other areas as needed

Temp Assignments

01/2013 – current Preference Personnel Fargo, ND

•Bulk Mailing – Forum Communications

Production

10/2012 – current Freddy’s Lefse West Fargo, ND

•Assembly Line of food production

Accounting Specialist

12/1995 – 2010 Blue Cross Blue Shield of ND Fargo, ND

•Logged and reconciled daily check registers balancing them at the end of each month

•Researched and reconciled accounts monthly as assigned

•Collected and maintained all Manpower reports on a biweekly basis and entered in BOLTS system

•Completed journal entries as assigned

•Provided accounting support to the department and completed special projects as assigned including assisting with annual audits

•Responsible for reissuing stale or lost checks to subscribers and providers and also Food sales – Fargo Dome

•maintained correspondence control requests that sometimes needed extensive research

•Main backup for premium income deposits for members when paying premiums

Credit and Collections Manager/Accounts Payable

1991 – 1993 FRS Industries Fargo, ND

Receptionist/Secretary

1983 – 1991 Branick Industries Fargo, ND

EDUCATION/TRAINING

Minnesota State and Community College Accounting Certificate

West Fargo HS – General Curriculum

Diploma

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