Microsoft Office High School

Christopher Michael Huffer

**** ** ***** **. ********, OR 97202 503-***-**** chris.huffer @hotmail.com

Desire

My desire is to work with computers in a hands on environment. I have been working in a call center environment and am hoping to move to an environment where I am working on the machines themselves instead of relaying the information.

Work Experience

Technical Call Center Representative – Burroughs Corporation, Portland, OR March 2014 – Current

Walking customers through changing the network settings on their ATMs to use the new CardTronics servers rather than the old Access2Money or ATM Network servers

Using knowledge and online resources such as Burroughs’ website to troubleshoot hardware issues

Using knowledge and online resources to troubleshoot network issues

Using proprietary software for OptConnect to get access to wireless boxes

Using the ping command to confirm connectivity on Linux and Windows based SmartSafes

Using the ping command to confirm connectivity of IP based ATMs

Using the ftp command to confirm Windows based SmartSafes have the necessary resources to transfer required information

Using knowledge of TCP/IP to confirm ATMs and SmartSafes are connecting to required servers

Using Dreamweaver and HTML to maintain Burroughs Support website, SolvWeb

Technical Call Center Representative – Retail Imaging, Vancouver, WA Nov. 2013 Jan. 2014

Used knowledge and internal resources to troubleshoot photo printers for Sam’s Club Photo Labs

Used VNC to remote control and troubleshoot Sam’s Club Photo Labs Kiosks

Used knowledge of TCP/IP to troubleshoot network issues for Sam’s Club Photo Labs

Manufacturer – Cascade Controls, Portland, OR June 2013 Nov. 2013

Used miter saw to cut components for control panels

Used power drill to attach components to control panels

Used wiring diagram to run cables between electrical components

Constructed cabinets for control panels and servers

Private Contractor - Murtech Infrastructure Services, Portland, OR Feb. 2013 June 2013

Installed twenty-four HP P3010 Series printers

Installed eleven HP CM4540 Series copy machines

Installed eight HP 6200 Series personal computers

Installed one Microsoft Point of Sale System with iPad interconnectivity

Outside Services - Colwood National Golf Course, Portland, OR June 2010 June 2013

Kept Windows XP and Windows 7 updated

Used knowledge of TCP/IP to keep computers networked

Volunteer Experience

Free Geek, Portland, OR August 2016 – Current

Disassembling old computers for recyclable or reusable parts

Assembling computers for reuse

Making sure computers POST

Using custom created programs to make sure Mint is updated

Using custom created programs to ensure that all components are operational

Conservative Baptist North West, Gresham, OR Nov. 2012 Current

Upgraded five computers to Windows 7

Upgraded five computers to Microsoft Office 2007

Disassembled two computers for salvage parts

Assisted in the networking and sub netting of five Access Points

Education

ITT Technical Institute, Portland, OR Graduated December 2014

Associates of Applied Sciences, Network Systems Administration

Technical Skills Used At ITT Technical Institute:

Used Cisco Packet Tracer to create and maintain virtual WAN

Networked three Cisco Industrial routers in a WAN environment

Created tokens to limit access to server

Used VMWare to create and maintain virtual Active Directory environment

Multiple different users

Mail server

Apache Web Server

Three tree forest

Added multiple Fedora Clients

Honors and Activities

Boy Scouts, Life rank, Ten Years Experience

Adult Leader, Campus Life, Two Years

Adult Leader, Jr. High Youth Group, Wellspring Bible Fellowship, Two Years

Adult Leader, High School Youth Group, Wellspring Bible Fellowship, One Year

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