Capricia R. Cunningham acwtjy@r.postjobfree.com

**** *. **** *** *. Anchorage, AK 99518 907-***-****

Objective: To obtain a position that utilizes my communication, human relation, management, leadership, organizational and work survival skills.

STRENGTHS AND HIGHLIGHTS

Associates Degree in Business Administration and Computer Technology

Over ten years of outstanding customer service delivery to both internal and external clients.

5 years of direct supervisory experience of up to 15 employees as general and assistant manager

Experience in working successfully in a multi-partner environment

Outstanding communication skills- furnished in written, oral, diagram or schedule form

Experience in handling confidential information with discretion

Experience in working collaboratively by building bridges and creating rapport with team members and multiple organizations

Experience in successfully making meaningful improvements to services, program and processes and organizational effectiveness that creates new value for customers-owners and employees.

PROFESSIONAL SKILLS

Management and Administration

Directed, guided and motivated a workforce of up to 30 employees with diverse backgrounds and experiences

Planned, developed and administered monthly budgets

Successfully improved work performance by maintaining a 17% labor cost.

Training and Development

Strong ability to teach others at their own level and understanding

Advised and educated personnel on ways to enhance and strengthen their promo ability and job performance; Identified and documented career development plans for employees

Provided on- the- job training and guidance for new employees

Taught job readiness workshops that enhanced skills in job search, interviewing, resume writing, cover letters and provided resource education to re-entry population

Communication and Customer Relations

Marketed and promoted company programs to employees and the general public through a variety of activities including presentations to audiences both large (300) small (2-3)

Establish and maintained effective working relationships with co-workers, superiors and subordinates to facilitate the achievement of business objectives

Worked one-on-one with clients to enhance self-esteem and regaining a sense of hope pertaining to employment

Computer and Clerical

Microsoft Office Suite 2010 and 2013: Word, Excel, Outlook, PowerPoint, Access as well as IE, Firefox and Chrome browsers.

Experienced in using all office machinery via fax, copier etc...

State of Alaska certified- 60 WPM & 10 key by sight

RELEVANT WORK EXPERIENCE

11/15-04/16 Test Administrator/Proctor Pearson Professional Center Anchorage, AK

05/14-05/15 Re-Entry Employment/Resource Specialist Depart. Of Labor Anchorage, AK

07/11-05/12 Asst. Manager Burger King Anchorage, AK

06/07-05/11 Gen. Manager Dairy Queen Anchorage, AK

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