Customer Service Information Technology

Muhammad A. Sharif

**** ****** ***** ** 407-***-**** **************@*****.***

Technical Support Specialist

Education:

Valencia Community College, A.S. Degree in Computer Information Technology

Expected Graduation Date: Spring 2017

Certificates from Valencia College:

Computer Information Technology Specialist

Computer Information Technology Analyst – IT Support

Summary:

Proficiency in various programs, applications, Windows/Linux OS

Studying for CompTIA A+, Network+ and CCNA.

Over ten years of Excellent Customer Service and Customer Satisfaction.

Skills:

Troubleshooting & Issue Resolution

Rapid Ticket Response Times

Excels under pressure

Experience

06/2016-09/2016 Tier 1 - Help Desktop Support, Virtual Operations

Log and track calls using a web-based ticketing system. Provide support to end-users for PCs, emails, servers, and web based applications. Prioritize and escalate issues where required. Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

02/2015-06/2016 Appointment Specialist, Sears Holding Company

-Assist members through outbound calling by setting appointment for an in home consultation. First, qualifying them for a free in home estimate. Second, checking that the member’s renovation project has no construction. Finally, verifying the member’s information and confirming the appointment time and date. Customer service was the biggest task for this position.

02/2014-07/2014 Security, Universal Studios Orlando Resort

-Assist all guess with any issue they have. Arrive first on scene to gain details about the ongoing incident. Inform park management that the park is free from any safety hazards and is clear for opening. Provide outstanding customer service to the park guests.

05/2008-04/2009 Sales Representative, Macy’s

- Sale at least 1,500 in merchandise a day. Help guest with transaction and refund needs. Keep all clothing racks clean. Provide excellent customer service.

06/2006-02/2008 Porter, Legends Sports Complex

-Supervise all sports activities. Greet guess coming in to the complex. Provide excellent customer service. Clean inside and outside of complex to insure best ground for the players.

Personal Interests:

Computers, Basketball, football, fishing, miniature golf, video games, philosophy.

References

1) Jeremiah Blackshear & Lisa Blackshear: Mentors

Data Backup Administrator & AirIT HR Manager

T: 407-***-****

2) Shabbir Nathani: Mentor

Hitech Computers

T: 407-***-****

3) Tim Platt: Virtual Operations hiring manager

VP IT Business Services

T: 407-***-****

Contact this candidate