Customer Service Microsoft

Ruvail Shahzad

**** **** **** ** *** #***, Garland, TX 75044. 469-***-**** **********@*****.***

Professional Summary

A highly motivated and skilled individual with good knowledge and understanding of computer system supports and considerable experience with wireless networking and cloud storage. Able to deliver excellent customer service including troubleshooting complex technical problems. Potential to understand problems and find positive solutions through utilization of troubleshooting, critical thinking, team work and communication. To ensure the integrity of high availability network infrastructure in order to provide maximum performance to staff, clients, customers and suppliers.

SUMMARY OF QUALIFICTIONS

Ability to create and lead new process to improve metrics

Strong interpersonal, organizational and time management skills

Excellent verbal and written communication skills

Ability to work independently and also with a team

WORK EXPERIENCE

Mobilink Pakistan

Service Specialist 2015 - 2015

Conduct analysis and troubleshooting via telephone for customers with IPTV, VOIP, and High Speed Internet/DSL.

Conduct analysis and troubleshooting both IPTV and VOIP accounts

Work with outside vendors and affiliated groups to troubleshoot and restore customer Internet services.

ADDITIONAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint

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