Customer Service Executive

DEVIKA SINGH

Cell:561-***-****

Email:***********@*****.***

CAREER PROFILE:

Dynamic 7 years work experience in administrative, operation and customer relation positions within progressive companies. Strong background in banking customer service and problem solving. Aspiring to work in banking operation/ administration domain/ personal assistant. PROFESSIONAL STRENGTHS:

BANKING OPERATION:

• Strong customer service orientation.

• Excellent coordination and administrative skills.

• Performs efficiently under work pressure.

ADMINISTRATION:

• Manage routine office functions, deal with clients and visitors.

• Sort out all incoming/outgoing mails and correspondence on the base of urgency, priority

• Take care of confidential files, documents for senior management.

• Arrange appointments, collect organize and summarize information requested by senior managers.

• Good team player, flexible attitude with good interpersonal skills. EDUCATIONAL QUALIFICATIONS:

• Achieved bachelor’s degree in Computer Applications from Kota University (Raj.)

• MBA (HR & IB) from IMT Ghaziabad pursuing final year. TECHNICAL EXPERIENCE:

• 1 yr experience in Financial Accounting (Tally ERP 9).

• 2 yrs experience in banking software finware/flexcube. WORK EXPERIENCE:

Organisation: HDFC BANK

Designation: Deputy Manager

Duration: March 2013 to July 2015

• Coordinated with banks, customers and customer complaints.

• Performed customer service activities and resolved all customer requests.

• Evaluated computer systems and reviewed boarding process.

• Managed all interaction with customers.

Organization: Living Media India Ltd. (The India Today Group) Designation: Executive Administrator

Duration: January 2011 to March 2013

• Prepare presentations for executive-level and customer meetings, draft responses to various correspondences, process expense reports as well as maintain confidential records and reports.

• I am in charge of compiling the marketing results of all the executives placed in Gurgaon office.

• Processes mail, highlights action and attach relevant information or files for review if appropriate.

• Coordinate with external and internal executive-level staff to accomplish complex activities.

• Access documentation and maintain data by using business enterprise systems.

• Enter and manipulate data on database, spreadsheet, or file management programs.

• Communicate sensitive information to external sources and senior management staff.

• Assist with travel arrangements and accommodation for department staff and incoming visitors.

Organization:Enkay Group of Companies

Designation: Executive Administrator

Duration: April 2008 to December 2010

• Handle the tasks of providing administrative support to the Chief Managing Officer.

• Perform responsibilities of maintaining appointment schedules and keeping calendar

• Coordinate in team events like planning, logistics, attendee confirmations as required

• Receive, sort, distribute, open and screen incoming email and mail

• Collect and prepare information for use in meetings and discussion of executive staff and outside individuals

• Draft and type non-routine memos, letters, documents and various reports

• Maintain personal account books including computerizing in Tally 9

• Bank Reconciliation.

• I was instrumental in introducing prospective tenants to the Enkay Group such as Lemon Tree, ESPN, Living Media, Guavus on commercial site and for residential I introduced Microsoft, Hitachi, and Austrian Visa Counselor. With this experience I am confident of taking up retailing business of the bank. PERSONAL INFORMATION:

• Bilingual- English/ Hindi

• Active interest in sports and fitness

• Continuous drive toward self improvement

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