Human Resources Customer Service

Frances D. Bravo, MBA

**** **** **** *** 407-***-****

Orlando,FL 32832 ************@*****.***

PROFESSIONAL HIGHLIGHTS

Proven competence in working well under pressure with others in a team efforts.

Managed and evaluated employee evaluation.

Directed new hire human resources paperwork and orientation.

Managed projects and completing projects (Beauty 2000) in timely manners.

EXPERIENCE

Assistant Store Manager October 2003-August 2016

Walgreens Orlando, FL

Pharmacy and retail store

Recruit, interview and train new staff member.

Coordinated and conducted new hire pre-interviews.

Manages and resolves conflict while being respectful open on thoughts and opinions.

Scheduling and payroll.

Coach and support team members.

Inspire and motivate team member to achieve the set targets in the business.

Strong interpersonal skills and the ability to deal with problems as they arise.

Supervise and manage 43 employees.

Evaluated time cards for accuracy on the regular and overtime hours.

Assigned employees to specific duties to best meet the needs of the company.

Hard worker, quick learner and ability to assume responsibility.

Manage cash report daily. Counted cash drawers and made bank deposits.

Making sure the shop floor runs smoothly.

Deal with any inquiries and complaints and monitor customer service.

Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays on endstands, side panels and sales floor.

Generate and review daily sales report.

Promotes sales by demonstrating merchandise and products to customers.

Ensure that the store is clean, safe and presentable for customers.

Managing deliveries.

EDUCATION

Master degree in Human Resources May 2002

Pontifical Catholic University of Puerto Rico Ponce, PR

Bachelor degree in Management/Human Resources December 2000

University of Puerto Rico Ponce, PR

SOFTWARE

Softwares: Word, Excel, Powerpoint, AS 400, Lotus Note, Sign Plus and Intercom Plus

Payroll Software: Kronos

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