Customer Service Sales
Resume:
VIVIAN BOOKER
Miami Garden, FL *****
*********@*****.***
PROJECT COORDINATOR
Detailed, Organized, Resourceful
FLUENT ENGLISH & SPANISH
SKILLS & STRENGTHS
Customer Service Focused
Effective Communication Skills
Proficient Computer Knowledge
(SAP, Microsoft Office, Oracle 11.i ERP System, Retail Link)
Data Entry Experience
Inventory-Account Management
Logistics & Pricing
Sales Goal Forecasting Reporting
Product Knowledge
Order Management TMS/WMS-W/CH Robinson
EXCEL
EMPLOYMENT
GAMO OUTDOORS, Ft. Lauderdale, FL
Project Coordinator 2012 – 2016
Walmart Analyst, understanding the accounts requirements from a business perspective- online training
Managed large accounts for US market, Walmart, K-Mart, Sears and Amazon.com, Academy.com Identify new sales opportunities within existing accounts.
Verified and set-up New Factories for Ethical Sourcing Compliance (WM – Sears & Kmart)
Maintained clear records testing regulations for factories to meet (FDA and WERC compliance) (WM)
Knowledge of SPS Commerce sales and marketing reporting, providing information to sales.
JAS DIAGNOSTICS - Subsidiary of Escalon Medical Corp.-Miami Lakes, Florida 2011 - 2012
Senior Customer Service Analyst
Manually process all customer orders.
Resolve any issues related to inventory and pricing.
Managed customer sales calls and processed email orders.
Assisted sales representative with order process, maintaining inventory, timely shipments to clients
Handled issues with client accounts regarding updating information, orders, shipment status, inventory availability
Analyzed, maintained, and provided transactional reporting regarding backorders, open orders, shipments and invoices on a weekly basis
Communication with warehouse to prioritization of customer shipments and advised about requirements
Applica Consumer Products, Inc. a Division of Spectrum Brands, Inc.- Miramar, Florida April 1997- Feb- 2011
Sr Customer Service Account Manager
Managed large Accounts-Walmart, Sam’s, Petsmart, Petco, Pet Supermarket, K-Mart, Sears and Amazon.com and Latin American orders. Product brand portfolio included: Black & Decker, George Foreman, Windmere, Breadman, Juiceman, and Littermaid
Weekly Order Reports, Sales Quotations and Lead List.
Process and monitor customer orders manual and EDI and follow the course of the orders from receipt of purchase order to final delivery to customer.
Work with sales team and Channel Marketing to resolve pricing issues.
Created and maintained accurate inventory levels for WM, Sam, Petco
Collaborated with sales, finance, traffic, credit departments to ensure order compliance
EDUCATION
Diploma-General Studies, Miami Carol High School Miami, FL
OCCUPATIONAL CERTIFICATIONS
Certificate of Completion, 8 & Walton
Vendor of the Year Award
Received the Employee of the year award
Ethics & Management certificates
Retail Link planning and forecasting
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