VIVIAN BOOKER

Miami Garden, FL *****

305-***-****

acwtbu@r.postjobfree.com

PROJECT COORDINATOR

Detailed, Organized, Resourceful

FLUENT ENGLISH & SPANISH

SKILLS & STRENGTHS

Customer Service Focused

Effective Communication Skills

Proficient Computer Knowledge

(SAP, Microsoft Office, Oracle 11.i ERP System, Retail Link)

Data Entry Experience

Inventory-Account Management

Logistics & Pricing

Sales Goal Forecasting Reporting

Product Knowledge

Order Management TMS/WMS-W/CH Robinson

EXCEL

EMPLOYMENT

GAMO OUTDOORS, Ft. Lauderdale, FL

Project Coordinator 2012 – 2016

Walmart Analyst, understanding the accounts requirements from a business perspective- online training

Managed large accounts for US market, Walmart, K-Mart, Sears and Amazon.com, Academy.com Identify new sales opportunities within existing accounts.

Verified and set-up New Factories for Ethical Sourcing Compliance (WM – Sears & Kmart)

Maintained clear records testing regulations for factories to meet (FDA and WERC compliance) (WM)

Knowledge of SPS Commerce sales and marketing reporting, providing information to sales.

JAS DIAGNOSTICS - Subsidiary of Escalon Medical Corp.-Miami Lakes, Florida 2011 - 2012

Senior Customer Service Analyst

Manually process all customer orders.

Resolve any issues related to inventory and pricing.

Managed customer sales calls and processed email orders.

Assisted sales representative with order process, maintaining inventory, timely shipments to clients

Handled issues with client accounts regarding updating information, orders, shipment status, inventory availability

Analyzed, maintained, and provided transactional reporting regarding backorders, open orders, shipments and invoices on a weekly basis

Communication with warehouse to prioritization of customer shipments and advised about requirements

Applica Consumer Products, Inc. a Division of Spectrum Brands, Inc.- Miramar, Florida April 1997- Feb- 2011

Sr Customer Service Account Manager

Managed large Accounts-Walmart, Sam’s, Petsmart, Petco, Pet Supermarket, K-Mart, Sears and Amazon.com and Latin American orders. Product brand portfolio included: Black & Decker, George Foreman, Windmere, Breadman, Juiceman, and Littermaid

Weekly Order Reports, Sales Quotations and Lead List.

Process and monitor customer orders manual and EDI and follow the course of the orders from receipt of purchase order to final delivery to customer.

Work with sales team and Channel Marketing to resolve pricing issues.

Created and maintained accurate inventory levels for WM, Sam, Petco

Collaborated with sales, finance, traffic, credit departments to ensure order compliance

EDUCATION

Diploma-General Studies, Miami Carol High School Miami, FL

OCCUPATIONAL CERTIFICATIONS

Certificate of Completion, 8 & Walton

Vendor of the Year Award

Received the Employee of the year award

Ethics & Management certificates

Retail Link planning and forecasting

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