Customer Service Manager

SHANAN FULLER

***** *. ***** **., *** City,AZ ***51 C: 970-***-**** acwt67@r.postjobfree.com

PROFESSIONAL SUMMARY

I started working with animals when I was 16 years old. Started volunteering at a humane society. I moved up

to a veterinary clinic assisting with the animals and taking care of them. In 1993 I worked for a veterinarian fortwo and a half years that is where I got started doing the lab work. Blood draws, urinalasis, CBC's, fillingprescriptions, and surgery assisting

SKILLS

Knowledge of animals Customer relations

Customer service Customer Satisfaction

Great team leader Leadership communication skills

Mentor to new employees

WORK HISTORY

Assistant Manager, 06/2010 to Current

Big R – Cortez, CO

Cashier, money handling, bookkeeping, customer service, ordering product for customers, knowledge of allthe department, from cashiering to sporting goods and gun sells, closing and open and closing shifts,operate forklift and pallet Jack, can lift 50 lbs. repetitively for hours, shipping and receiving, inventorycontrol

Politely assisted customers in person and via telephone.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Directed customers to store locations.Processed customer returns.

Completed purchases using Point of Sale systems.Answered customer questions regarding store merchandise, department information and pricing.Loaded and unloaded merchandise using a ladder and pallet jack.Organized and tracked departmental receipt flow for new and reordered merchandise.

Veterinary asst/technician, 06/2009 to 06/2010Dolores Animal Hospital – Dolores, CO

Surgery prep, anesthetic machine operating, assisting with surgeries, billing, multi-phone line answering,vaccinations, blood draw, running CBC's and parvo tests, urinalisis, fecals, running autoclave for surgerypacks, surgery pack prep, x-ray taking and developing

Assisted veterinarian during medical and surgical procedures.Administer medications, vaccines, and treatments as instructed by veterinarian.Collected and prepared specimens and samples for outside laboratory analysis.Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical

fields and passing instruments.

Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable orinhalant anesthetics.Administered oral or topical medications to boarding patients as specified by veterinarian in animal's

medical record.

Positioned animals for diagnostic imaging such as x-rays.

Veterinarian assistant/Technician, 09/2008 to 06/2009Vibrant Pet Animal Hospital – Cortez, CO

Billing, surgery prep, dentals on dogs and cats, scheduling, x-ray taking and developing, post and pre opprep, cleaning, vaccinations, blood draw, urinalasis, CBC's

Positioned animals for diagnostic imaging such as x-rays.

Interviewed clients to determine reason for visit and documented concerns.Assisted veterinarian during medical and surgical procedures.Collected and prepared specimens and samples for outside laboratory analysis.Administer medications, vaccines, and treatments as instructed by veterinarian.Removed partially exposed foreign objects from skin and feet.Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable orinhalant anesthetics.Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical

fields and passing instruments.

Administered oral or topical medications to boarding patients as specified by veterinarian in animal's

medical record.

Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.

EDUCATION

High School Diploma: 1989

Chico Senior High School - Chico, CA

ADDITIONAL INFORMATION

I started working at Big R in 2010 as a cashier and worked my way up to an assistant manager in 5 years. I

have extensive animal health knowledge and customer service skills, I am a very fast learner and am willing tolearn new skills

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