Customer Service Technical Support

Brandon Kendrick

Technician/Customer Service

Chicago, IL

*******.********@*****.*** - 872-***-****

To obtain a technical services position where my education and job experiences can be utilized to achieve the company goals. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Specialist

IST Management - Chicago, IL - 2014 to Present

Operate mail, copy and fax equipment while providing high levels of customer care.

• Utilize computer with Windows-based software to scan and print documents for client.

• Print confidential and urgent legal documents sent via Microsoft Outlook while consistently adhering to business procedure guidelines.

• Prepare and deliver time sensitive copy jobs with Velo and GBC binding to customers in a high volume production environment.

• Fill in as office receptionist as needed by greeting visitors, answering inquiries and directing calls to the appropriate recipient.

Geek Squad Representative

Best Buy - Orland Park, IL - 2013 to 2014

• Assisted clients with issues related to their computer and/or mobile devices.

• Checked various devices in and out for repair and pick up.

• Visually inspected computers, soft diagnostics and troubleshooting, data transfers, software installation, consultation, retail customer service, cellular device activation, new PC/Mac setups.

• Advised customers of their purchase during point of sales transactions. Premise Technician

AT&T - Kankakee, IL - 2008 to 2013

• Independently installed IP based equipment and run inside wiring.

• Utilized hand tools to troubleshoot and repair home services.

• Worked in small confined spaces and heights up to 28 feet.

• Safely drove company vehicle to various locations to complete work orders.

• Completed up-sells of products and services while at customer's location. Completed troubleshooting tasks to connect computers, laptops and printers to a secure network. As well as T.V.'s, monitors, and various audio and video components. Mailroom Associate

Williams Lea - Chicago, IL - 2007 to 2008

• Maintained files, logs and records on all incoming mail as required by client.

• Delivered mail to each department or pre-established drop area as required by the client. Ensured delivery of special and rush packages in a timely manner.

• Setup easels, dry erase boards and audiovisual equipment in conference rooms. Retail Consultant

FedEx Kinko's - Chicago, IL - 2006 to 2007

Advised customers with their purchases while operating computer input applications.

• Assisted the shipping specialist in processing a wide variety of packaged to be sent.

• Maintained orderly store appearance and helped foster good customer relationships.

Warehouse Assistant

Food 4 Less - Melrose Park, IL - 2006 to 2006

• Promoted customer satisfaction through clear and concise communication.

• Operated pallet jacks and forklifts to transport inventory from receiving area to its appropriate department.

• Replenished shelving units, maintained a clean and safe department and displayed a positive company image during stressful situations.

Security Officer

Securitas - Chicago, IL - 2004 to 2006

Observed and controlled the visitor access to the galleries and surrounding campus in an effort to protect the visitors, students, staff, and property of The Art Institute of Chicago.

• Effectively used electronic surveillance equipment to assist patrolling the perimeter.

• Maintained detailed records of security incidents and law enforcement responses. EDUCATION

Data Communications and Networking

APT College - Chicago Heights, IL

2011

Automotive Technology

Kennedy-King College - Chicago, IL

2003 to 2004

High School Diploma

South Shore Community Academy

1994

SKILLS

Technical Support (5 years)

CERTIFICATIONS

FCC GROL

March 2012 to Present

Licensed to operate, install, and repair commercial radios (communication devices)

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