Technical Support Management

Peter Stanley

Toronto, ON

Phone: 437-***-****

Email: ******@*****.***

Personal Statement

Driven and ambitious British citizen living in Toronto with a passion for open source software, user interface and all things tech. Removing barriers to technology, providing elegant solutions to complex problems. Skills

• Working knowledge and expertise in Linux desktop and servers

• Up-to-date OSX administration and troubleshooting

• Configuration and maintenance of virtual servers and hypervisors such as VMWare ESXI (VSphere), Microsoft HyperV and Citrix Xen Server.

• Deployment, optimization and management of web applications such as WordPress, Drupal, Moodle, PiWik, OwnCloud, FreeNAS, phpMyAdmin, MediaWiki.

• Efficient & effective troubleshooting from physical to application layers. Work Experience

Feb 2015 – Aug 2016 Information Learning Technology/ E-Learning Development Officer Bolton College Bolton, England

• Deployment, maintenance and optimization of the the College’s website, Virtual Learning Environment, Personal Learning Environment & other online services to accommodate a user base of ~20,000 users.

• Calculated risk management and preventative deployment of redundant and failover systems.

• 1st, 2nd and 3rd line technical support for all ILT services.

• Project lead, development of a custom, device agnostic, television streaming web application.

• Project lead, deployment, maintenance and optimization of video-on-demand, streaming, capture and archival/ library services.

• Administration & troubleshooting of Linux (CentOS, Debian, Ubuntu) & Windows

(2008/2012) physical and virtual servers.

• User interface concept, design & implementation for web applications. Graphic design for marketing publishing.

• Lamp development in HTML, PHP, MYSQL, Javascript & JQuery.

• Administration and management of hosted web applications - Wordpress, Moodle, PiWik etc.

• Workforce training - Face-to-face delivery, Lectures, webcasts, remote delivery (email, remote desktop, telephony), support ticketing.

• Content authoring of training materials and services promotion.

• Cross system integrations to improve client user experience & effectiveness – SSO, Active Directory, database connections etc.

• VOIP and video/audio conferencing deployment & integrations (BigBlueButton/ Moodle)

• Systems security implementation, maintenance & auditing – shibboleth, IP tables, clamav, sophos, etc.

• Database administration, manipulation, maintenance and analysis – MySQL, MS SQL.

• Deployment and management of storage area networks and backup services. – Cron,rsync, Veeam.

• Server security threat identification and attack prevention.

• Creation of pedagogical video materials – Shooting, editing, compositing, publishing.

• Testing & troubleshooting of all ILT services, ensuring compatibility on all device types.

• Documenting systems & operation.

Mar 2013-Feb 2015 IT Support Unit/ Apprentice IT Technician Bolton College Bolton, England

• 1st & 2nd line technical support to the College’s 13,000 Staff and Students via face-to- face/ helpdesk, telephony, email and ticketing communication in a heterogeneous computing environment.

• Deployment & Management of cross platform MDM solution.

• Development of a Xen based virtual infrastructure.

• Support & troubleshooting a VMWare based VDI & virtual infrastructure.

• Management and support of PCoIP/ Thin client devices.

• Networking, printer & telephony/ VOIP hardware and software troubleshooting.

• Microsoft server administration – Active Directory, Group Policy, exchange, etc.

• In depth Apple device & server support.

• Device tracking, inventory, imaging and deployment of scheduled software and operating system updates.

• Storage networks, backup & storage auditing.

• Development of open source software deployments for a gamut of applications. Education

Sep 2015 – Jul 2016 Adobe Certified Associate

Bolton College/Ceriport Bolton, England

Sep 2013 – Jul 2015 BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals Bolton College Bolton, England

Sep 2013 – Jul 2015 Advanced Level Apprenticeship in IT, Software, Web & Telecoms Professionals. Bolton College Bolton, England

Sep 2012 – Jul 2013 BTEC Level 3 Subsidiary Diploma in IT Bolton College Bolton, England

References available upon request

Contact this candidate