Education

University of Houston Downtown Houston, TX

B.S., cum laude, Computer Science, Aug 2016

Minor: Mathematics

GPA: 3.63

Houston Community College Houston, TX

Associate Degree, Science, Dec 2014

GPA: 3.6

Pioneer Technology Center Ponca City, OK

Business and Information Technology Education Program, Cisco Networking Academy Program Student

Course: IT Essentials I and II Completer

Activity: Business Professionals of America Member

o1st place Microsoft Network Administration State Leadership Conference

o2nd place C++ State Leadership Conference

Relevant Projects

University of Houston-Downtown Houston, TX

Developer

Developed enhanced Connect Four game using C++ with the QT framework.

Allowed for play against an AI or another player.

Database stored player statistics.

Project Leader

Conceptualized and implemented medication recommendation database using MySQL.

Allowed user to enter symptoms and receive a recommendation for a medicine based on a growing list of surveys.

Project Member

Designed a new system for Houston's EZ tag using object oriented principles and coded in Java.

Accepted input from sensors, updated, and debited customer accounts.

Work Experience

12/14 – 6/15 Xerox Houston, TX

Sales Technician

Provided billing and technical customer care information and problem resolution for inbound Cox Communication customers.

12/12 – 10/14 HostGator Houston, TX

Second Level Junior Administrator

Communicated with HostGator customers about billing and technical issues through inbound calls and chats; affected back-up to team members.

Corresponded with a minimum of 5 clients simultaneously; handled escalated calls and chats as needed.

Promoted to Second Level Junior Administrator after 6 months.

Responded to ticket queue as business needs required.

12/11 – 12/12 Timewise (gas station) Katy, TX

Cashier/Server

03/11 – 11/11 Subway Fulshear, TX

Cashier/Server

12/10 – 03/11 Essence Cafe Fulshear, TX

Cashier/Server

11/10 – 12/10 Toys'R'Us Katy, TX

Cashier/Floor Representative

10/07 - 08/10 Sykes Enterprises Ponca City, OK

Phone Technician

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