Customer Service Insurance
Resume:
Marlou J. Collins
Cedar Springs MI 49319
PH# 616-***-****
*************@*****.***
Vice President of Property / Casualty Division
Quality Choice Insurance Agency Sparta MI
April 2016 – August 2016
Licensed Insurance Agent responsible for helping people with all their insurance needs to include Auto, Home, Umbrella, Renters, Motorcycle, Specialty, and Commercial Insurance. As an Independent Agent I had several companies I worked with to find the best insurance coverage at the best premium for my clients.
Achieved a 10% success rate cross selling additional policies to existing clients with an 8% conversion.
Created improved processes, spreadsheets and x-dating in order to better communicate results company wide.
Improved methods of collaborating ideas with my coworkers which allowed for a 10% increase in policies sold company wide.
Multi Line Agent
Farm Bureau Insurance of Michigan Grand Rapids MI
September 2015 – April 2016
As an Independent Agent I provided knowledge and support to my clients regarding their life, home, auto, farm, and commercial insurance.
Successfully prospected for new clients using all methods available to include networking groups, social media, door to door and mailings allowing me to grow my business by 10%
Created spreadsheets and tracking procedures to improve my efficiency.
Dedicated to increasing my knowledge of the entire product line in order to better meet the client’s needs.
Sales Representative
Liberty Mutual Insurance Grand Rapids MI
September 2012 – September 2015
Responsible for identifying prospective individuals and groups using established lead methods and securing quotes and sales of new business for automobile, homeowners, life insurance, and other products.
Established and maintained business relationships with policyholders attaining a 20% retention rate and new business growth rate of 10% through customer referrals.
Counseled and advised prospects and policyholders on matters of appropriate protection and coverage.
Established relationships and promoted Liberty Mutual brand awareness through community marketing events.
Resume Marlou Collins
Page 2
Service Representative
Liberty Mutual Insurance Rockford MI
September 2004 – September 2012
Responsible for providing timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs.
Received several awards based on customer satisfaction.
Received an award for underwriting upfront potential customers and policies that could have cost the company several thousands of dollars.
Customer Service Administrator
L-3 Communications Grand Rapids MI
September 2001 – June 2004
Responsible for business development; all commercial, corporate, business and general aviation customer service repair, update; overhaul orders; customer quotations; administration for the loaner and exchange pool; warranty determinations.
Ferris State University
Bachelor's degree, Insurance / Real estate
1991 – 1996
I hold a State of Michigan and Indiana License in Insurance for Property, Casualty, Life, Health and Disability.
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