Customer Service Administrative Assistant
Resume:
Angela D. LaGrant
Manchester, NH 03103
Primary Phone: 617-***-****
Email: *************@*****.***
Express Employment Professionals, Manchester, NH 10/2015-06/2016
The Moore Center
Maintaining client files.
Compiling employee payroll for submission, acquiring client authorizations for services from vendors and processing new hire paperwork.
Other assigned tasks as directed.
Submitting Medicaid and Veterans Administration client’s billing for processing.
Ensured all clients were up to date with ACA.
Coded all caregiver’s notes to proper ICD-10 codes in compliance with ACA standards for submittal to the billing department.
Researched and translated ICD-9 codes to ICD-10 as needed.
Charge entry of newly used ICD-10 codes as needed.
Express Employment Professionals, Manchester, NH 02/2015-09/2015
Bedford Counseling Associates
Prepare client intake paperwork for scheduled appointments.
Scan client intake information into Avatar.
Prepare new client charts.
Add client alerts to Avatar for closed charts.
Prepare closed charts for scanning.
Pull charts for next day’s appointments.
Took client insurance information upon check-in for benefits verification.
Express Employment Professionals, Manchester, NH 01/2015-01/2015
New Hampshire Natural Health Clinic
Opened office and prepared for incoming patients.
Pulled patient charts and prepared needed paperwork for scheduled patients.
Greeted patients and checked them in for appointments.
Registered new patients and updated patient information.
Answered phones and scheduled appointments.
The Hogan Company, Roslindale, MA 06/2010-08/2014
Billing Representative
Responsible for invoice preparation and distribution of monthly billing invoices to customers.
Setting up billing accounts for customers.
Entering detailed billing information from work slips into computerized billing systems.
Mass Eye & Ear Infirmary, Boston, MA 10/2009-05/2010
Customer Service Representative
Answer patient billing inquiries by telephone.
Assist patients with inquiries regarding claims.
Update patient demographic information.
Call patients to inquire about past due account balances.
Forward patient and provider claim inquiries to billers for resolution.
THE SALTER SCHOOL, Fall River, MA
Health Claims Specialist
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