Technical Solutions Manager

Donald Davis Jr.

**** ********* ****, ********** ***** 75007 817-***-****

E-Mail: ************@*****.*** Carrollton, TX 75007

Summary

AIX Premium Software Technical Solutions Manager skilled at resolving

and monitoring complex client service issues in a timely manner.

Seeking consult line or contract position in a AIX environment.

Highlights

AIX PowerHA software and configuration subject matter expert.

Level 1 and Level 2 expertise in installation, configuration, and

administration in all aspects of PowerHA clustering

AIX installation and system crash analysis expert

Level 1 expertise in NIM, and alt disk installs

Experience

IBM Corporation

October 1996 to August 2016

Duties Performed

January 2006 to August 2016

Premium Account Advocate and Enhanced Technical Support Solutions Manager

Premium AIX main focal point for 33 IBM clients.

Resolved 90 per cent of all software issues during first call.

PowerHA level 2 expertise.

AIX system dump analysis expert for crashes and system hangs.

HMC, LPM, and dlpar expertise.

20 years of AIX software experience including AIX 4.1, 5.3, 6.1, and 7.1.

Escalation of severity 1 calls to development on defect issues that required patching of software.

Studied, constructed documents and gave classes in PowerHA installation and configuration.

Provided clients with quarterly status staff meetings and went over any outstanding active

issues.

Monitored active open tickets until final resolution.

Kept management fully engaged on high severity issues.

Provided technical analysis and problem determination for IBM clients.

Mentored and trained teammates in IBM processes and procedures

Provided strong business relationships to drive business by generating sales leads.

July 2001-2006

PowerHA and SAN level 1 technical support

Promoted to IBM Staff Software Support Analyst in 2003 after resolving 90 per cent of

first time support calls.

AIX level 1 PowerHA System Mirror problem determination analyst

Level 1 system analyst resolving SAN switch zoning and Shark issues.

Analyzed customer snap data and provided resolution to PowerHA and SAN issues.

March 1998-2001

AIX Parallel Software Support Programs (PSSP) technical Support Analyst.

Provided system analyst and resolution on all nodes and control workstation issues in an

AIX environment.

October 1996-1998

AIX Netview Software Support Analyst

Provided analysis on netview gui issues that included snmp, traps, and mibs.

DSC Communications

July 1993 to October 1996

Amdahl Operations and Production Control Analyst

Sun Solaris Microsystems Analyst

Coldwell Banker Realtors

July 1990 to July 1993

Real Estate Agent selling residential real estate

Southland Life Insurance

July 1979 to July 1990

Supervisor of Computer Operations in an IBM environment running Jes2

Hobbies

Member of East Texas State Golf team in 1972-1976

Currently, a very Avid Golfer

Walking and Jogging

Education

1976 East Texas State University Commerce, TX

Bachelor of Science Math

Minor in Earth Science

6 IBM AIX certifications in AIX 4.1,5.3,6.1 7.1, and PowerHA clustering

IBM formal classes in PowerHA 71

IBM formal classes in PowerVM

IBM formal classes in System Performance

IBM formal classes in AIX Installation using NIM

IBM formal classes in SAN Netapp

IBM formal classes in SAN storage and SAN switches

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