Customer Service Microsoft Office
Resume:
Briana Manning
Houston, TX *7014
**************@*****.***
OBJECTIVE: To obtain a responsible and challenging position that will utilize my experience, expand my knowledge and offer opportunities for personal and professional growth based on performance. Professional Statement
Self-motivated, adaptable, loyal team player with impeccable work ethic. Strong decision-making, eager learning attitude and problem solving skills; ability to plan and organize work. Goal-oriented, accurate and detailed oriented. Skilled at assembling desktop computers and working under strict deadlines. Proven ability to work with high degree of independence and self-direction. Possess typing speed with accuracy of 35 wpm and proficient in Microsoft Office. Professional and efficient customer service. EXPERIENCE:
MD Anderson Cancer Center Houston, TX
Patient Escort (01/2016 – 04/2016)
Escorting and transporting patients to special service or treatment areas, to patient rooms or to the main lobby for discharge using wheelchairs and moveable beds.
Lifting patients on and off beds
Being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
Assisting visitors finding their destination in the hospital.
Transports deceased patients by following protocols and delivering them to the mortuary. IRT Houston, TX
CustomerService/SalesRepresentative (11/2012 – 11/2015)
Managed multiple priorities, with the ability to multi-task, and maintained effective results in a quota driven workplace.
Worked with customers in setting up orders for new services(electric-energy,also AT&T Services) in the development of new accounts.
Responded to customer inquiries and requests and resolved issues efficiently and professionally. NCO Group Houston, TX
Customer Service Agent (Telesales) (08/2011 – 04/2012)
Professionally processing inbound and outbound sales and/or customer service calls.
Responded to customer questions, resolved customer issues, verified accurate information upon customer request.
Multi-tasking by adjusting from one type of call to another without loss of efficiency or composure and maintaining working knowledge of all company products, services and promotions. Briana Manning
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The Forum At The Woodlands The Woodlands, TX
Certified Nursing Assistant (11/2009 – 03/2011)
Performed vital signs, helped with medical procedures, assisted patients entering or leaving their beds, assisting patients walking, and tiding patient's rooms.
Answered call lights, making beds, delivering messages, monitoring patients and reporting changes, collecting samples for testing, providing patient hygiene, feeding patients, monitoring food and liquid input/output.
Other duties as assigned by supervisor.
EDUCATION: Jersey Village High School
General Studies – Diploma 2006
REFERENCES: Available upon request.
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