Microsoft Office High School

******@*****.*** 281-***-****

MARK THOMAS

Accomplishments

Receiving details of installation and addressing issues of the client

Reviewing the network details and the overall arrangement of the house of the client

2 years of general building maintenance and repairs experience

Using intelligent switches for cable installations involving two or more television sets

Interacting with the clients and informing about the precautions with the cable networks

Collecting due pays and reporting the details at the company office

Attending the complaint and maintenance calls from the clients

Perfect knowledge of the installation processes for television cable networking and internet broadband

Great information regarding the make, internal structures and troubleshooting for cables with different brands

Fluent and polite communication skills

Completely customer oriented services

Great honesty and hardworking nature proven through past work experiences

Great reliability to tackle any kind of work difficulties as per the situational demand

Have information about the internal and external configurations of almost all of the television brands available in the market

Great ability to work in a flexible time schedule

Exposure to the challenges in the job such as building heights, other wirings etc.

Good exposure to installation procedures for television cable networking and internet broadband

In depth knowledge of cable machinery operation and maintenance procedures

Great understanding of advantages and disadvantages of different cables like coaxial, unshielded twisted pair, shielded twisted pair, fiber optic etc

Thorough with color coding of the cables

Deep working experience with materials, tools and techniques used in wire cable splicing

Sharp in detecting any kind of problem in the cables or connection issues

Professional Experience

Maintenance and Installer

Solana at Cinco Ranch, Katy, TX 6/2014 – present

Dish Network, Houston, TX 1/2013 – 1/2014

Lux Communications Newark DE 12/2011– 12/2012

Amtec LLC Baltimore MD 11/2008- 12/2011

ACI Baltimore MD 06/2006 – 10/2008

Comcast Cable Baltimore MD 3/2002– 6/2006

Roles and Responsibilities

Setting up new telephone connection as per the customer orders

Installing new internet connections as per orders received in offices and homes

Splitting cables in case of shared telephone and internet lines

Repairing and fixing any kind of cable problems faced by the customer

Maintaining the necessary paper work

Run and terminate with appropriate tools: CAT 3, CAT 5, RG 59, RG 6, RG 11, QR 320

Setup wireless networks and provision internet service via computer

Able to setup and troubleshoot phone services

Able to use RF meter to check and test signal

Cable data program to look up, change codes, and close out work orders

Programming and Software Skills

Cable Data, DNA Direct, Microsoft Office, Microsoft Windows

Education

James E Taylor High School 1989-1993

Certifications

NCTI certification of general cabling

NCTI certification of telephone

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