Technical Support Service
Resume:
DEBORAH D. HALL
Gum Springs, VA 23065
**********@*****.***
As an IT professional with over 17 years of experience, I am seeking a position with an established firm in the Richmond area. As an expert in the PCI industry with proficient arrangement of knowledge in networking IT, security, as well as database management, I can provide leadership and innovative solutions for improved efficiency and maximum uptime for your clients. Being highly motivated with impeccable people and trouble shooting skills is what makes me a perfect candidate for your organization.
Proficient in the following IT skillsets- TMS Suite, MSA, CMS, Cisco Routers, TCP/IP concepts, X.25, Frame Relay, ATM, Visual Basic, Net view, Spectrum, NMS, CMS400, 6800NMS, Access, Lotus Notes, Active Directory, VPN, AS400, Laptop and Desktop support.
Proficient in FDMS related products- Omini, Trans, Hypercom, Mainframe, North/South Platforms, Zontalk, LMI, IC Verify Software, Personal Ticket Capture Software, PC Batch, Post it, Guestar, Quick20pro, Your pay, MyMerchantview.net, Sure pay
EXPERIENCE
501VA, Richmond, VA 03/2011-03/15/2015
Network Manager
Worked closely with vendors to determine root cause of technical/programming issues.
Assists in defining acceptable solutions and creating communication and implementation plans for fixes.
Worked closely with internal supervisors and external vendors to coordinate units returned to manufacturer for repair.
Tests and determines viability of system updates and new programming and implements process, communication, and training to regions.
Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements;
Designing router administration, including interface configuration and routing protocols.
Established network by evaluating network performance issues including availability, utilization, through put, good put, and latency;
oInstallations and configuration of routers, firewalls, and switches
oRisk Management
Secured network by developing network access, monitoring, control, and evaluation; maintaining documentation.
First Data Merchant Service, HAGERSTOWN, MD 1997-2009
Network Analyst I, TAC, MMV, Tech & HTML support
Tested and monitored the operations of a variety of complex analog and digital telecommunications transmission devices and switching diagnostic equipment in multi-platform/multi-protocol LAN/WAN network environment.
Maintained and supported a large switched multi-platform/multi-protocol LAN/WAN network environment.
Identified, diagnosed, and resolved equipment and line faults, implementing back-up recovery processes to maintain optimum network security and performance.
Technical knowledge from a business perspective of IT programs and processes on one or more processing platforms across one or more topic areas.
Designed and Implemented record data base to maintain status of repetitive alarms in which were filtered adding to the efficiency and productivity of the department.
Contingency testing to determine the extent to which it can absorb unexpected or unforeseen delays, disasters, or losses without failing.
Provided technical support for online web-based virtual applications.
Maintained security clearance for employees worldwide.
Identified, diagnosed, and resolved hardware and software issues for CPU's for all FDMS employees. Assisted with access to the VPN, intranet, and Internet sites.
Bankcard experience and a demonstrated understanding of Association Rules and Regulations.
Strong working knowledge of the overall payment processing.
Knowledge of internal information systems, processes, point of sale products and services.
Provided technical support of FDMS certified authorization software's.
Corrected terminal LAN products and terminal issues.
Support merchants with multiple PC’s and multiple accounts on networked systems.
Troubleshot high-level technical issues, maintaining and modifying profile configurations.
Troubleshot workstation issues and system wide outages.
EDUCATION
ITT-Technical Institute 2010-2014
Honors - Computer Science
Army Air force Exchange Services 1989-1992
Fuerth, Germany, Accounting, Payroll, Billing Operations, Audits, Accounting Basics
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