Engineer Information Technology

Raphael Mikko F. Marcelo

City Address: ***-G M.L.Q St., Bagumbayan taguig City

Email-address: *************@*****.***

Bachelor of Science Information Technology

Mobile No. +639*********

OBJECTIVES

To be employed in a highly competent firm and be part of a continuing success of the company by applying my knowledge, skills and abilities that I have learned from my previous job and pursue my IT career to be part of IT professional at the same time enable me to attend professional development.

WORKING EXPERIENCE

iOPEX Technologies Philippines Incs., (12/F Net Lima Bldg., BGC, Taguig City)

L1 IT Desktop Support Engineer (January 14,2015 – August 12, 2016)

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.

Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

Remote users using TightVNC viewer, Radmin viewer, Ultra VNC viewer and Remote desktop.

Active directory managing users create new users, Re-setting user passwords, Lock/unlock user accounts, Monitor server security etc.

Implementing, managing and maintaining Active directory Infrastructure.

Installing & Configuring Mails Clients such as POP3 / IMAP.

Provide laptop and desktop support to over 400 users.

Make sure all the PC are deployed was connected to our Mcafee server at the same time always monitor the Mcafee server time to time.

Assist in computer related duties and project as needed.

Installing of applications like MS Office 2000,2002,2003,2007 Adobe Products.

Ensuring all software is properly licensed and up to date.

Installation of desktop and hardware like HDD, mouse, keyboard, Headset, etc.

Troubleshoot Network connectivity (LAN) issues.

Utilizes a variety of testing tools and techniques to troubleshoot and resolve complex technical problems. Troubleshoots and resolves user impacting or systemic issues via ticketing system.

Preventive maintenance check per workstation update system as soon as new version of OS and application software comes out and getting the specs and details of computer.

INTEGRATED COMPUTER SYSTEMS, INC. (3F Limketkai Bldg., Ortigas Avenue, San Juan City)

IT Desktop/Technical Support Engineer (Project Engineer). February 24- December 20,2014

Perform customer support, troubleshoot and provide accurate and timely solutions to use problems of moderate nature to ensure user productivity.

Provide assistance to all the employees in every department and branches, diagnose and resolve technical issues whether hardware or software aspects (esp. Desktop, Laptops, Printers, Scanners, Basic Network Switches).

Served as Team Leader and assist other Engineers in different branches upon addressing and troubleshooting software, hardware and basic network issues.

Perform hardware and software installation, upgrades, updates, repair and replacements for Desktop, Laptops, Printers and other I/O Peripherals.

Address and check software issues checking using remote technology (including VNC and Remote Desktop Connection).

Create and monitor tickets reported by end users for their concerns in relation with technical and software related problems.

Conduct Preventive Maintenance (system optimization, cleaning, etc.) Annual basis.

Coordinate Desktops and Printers that are still has engagement with the suppliers regarding with their warranty claims, support, preventive maintenance and other concern.

Provides recommendations for desktops, printers and other peripherals when it comes to repair, replacement and other concerns.

Provide and conduct inventory of various equipment entitled to the company.

Technical Support Engineer (Field Engineer). February 24, 2014 – May 19, 2014

Addressed all dispatch tickets within the site when it comes to technical troubleshooting.

Installation/ upgrade and replacement of parts which are listed upon the dispatch.

Create recommendation, observation and updates regarding with dispatched tickets Assist in computer related duties and project as needed.

Served as reliever to the station engineers which are allocated with other companies.

EDUCATIONAL AND PROFESSIONAL QUALIFICATION

TERTIARY EDUCATION: Lyceum Of Alabang

Bachelor of Science in Information Technology K30, National Hwy, Muntinlupa City, Metro Manila June 2009 - Nov. 2013

SECONDARY EDUCATION: Bagumbayan National High School

First – Fourth Year

M.L. Quezon, Bagumbayan, Taguig City, Metro Manila

June 2005- April 2009

CERTIFICATION

NC II – COMPUTER HARDWARE SERVICING

I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS CORRECTAND TRUE.

Raphael Mikko F. Marcelo

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