SANTIAGO G. GUZMAN III

Present Address: Flair Towers, South Tower, Unit 1707 Reliance St., corner Pines St. Highway Hills, Mandaluyong City 1550

Permanent Address: 51 WEBSTER ST., BLOOMINGTON, TX, U.S.A 77951

Contact Number: +639*********

Email: acwsf3@r.postjobfree.com

OBJECTIVE: To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with in a positive team environment.

SUMMARY OF EXPERIENCES

Customer Service/Hospitality

Maintenance/Painting

Manufacturing & Production

EDUCATIONAL QUALIFICATIONS

Vocational/Short Course: Certificate in Process Technology (Undergrad)

Institution: Victoria College – Victoria, TX, U.S.A

Secondary Education: Bloomington High school (Graduated) – Bloomington, TX, U.S.A

Primary Education: Bloomington Elementary school (Graduated) – Bloomington, TX, U.S.A

EMPLOYMENT HISTORY

March 12, 2015 – July16, 2016 - PCCW Teleservices (Philippines) Inc. Bilingual Speaking Agent (Spanish-English Canadian chat site)

Attended inbound calls from U.S., Dominican Republic, Puerto Rico, Mexico, Colombia, Brazil, Argentina, El Salvador, Peru in native Spanish language/ or English for online chat Canadian company

Assisted customers with specific account inquiries such as billing, trouble shooting and resolving customer complaints

June 2014 to July 2014 - DIGITAL ROOM (Philippines) INC. Customer Service Representative (US online printing)

Attended incoming calls for placing orders.

Assisted customers with their orders, based on the online printing website.

January 2013 to January 2014 - BERRY PLASTICS Machine Tender/Packer

Responsible for safe operation of winders, glue machines, folding stack machines, packaging finished goods, making quality checks and handlings scrap product.

Assisted with scrap reduction housekeeping, and maintaining quality standards.

Observe all safety rules and conducted all assigned duties in a safe manner

Trained new hires

Translated Spanish language both verbal and written for foreign Spanish speaking employees

June 2012 to December 2012 - PALACIOUS MARINE INDUSTRIAL Painter/Maintenance

Renewed chemical plant, ADN storage tanks, pipelines, pipe racks

Utilized safe work practices as per company’s standards

Responsible for mixing, matching and applying paint to various surfaces, completing touch-ups and coordinating large painting projects.

January 2012 to May 2012 - THE CORRAL Fine Dining Waiter

Provided friendly customer service

Checked with customers to ensure that they are enjoying their meals and take action to correct problems

Collected payment from orders

Prepared checks that is itemized and total meal costs and sales taxes

Take orders from patrons for food and beverages

Served food and beverages to customers, and prepare or serve specialty dishes at table as required

Presented menus to customers and answer questions about menu items, making recommendations upon request

Cleaned tables or counters after customers have finished dining

SKILLS/LANGUAGES

I am fluent in Spanish and English language both oral and written.

Computer literate – beginner’s level

ADDITIONAL INFORMATION

My professionalism at work is impeccable. I am dedicated, reliable and can get along with others very well. I am currently looking for a job that will enhance my abilities and is willing to be trained and learn new things moving forward. I love Asia, and I am willing to be relocated very soon and make this my new home. Individualism at work for me is vital, as I can share my thoughts with an open mind, be flexible and be culturally educated as well.

REFERENCES

Character references available upon request

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