Sales Customer Service

HOLLAND SCOTT BUTLER

*** **** *** ****** #*** Winston-Salem, NC 27101 336-***-**** **********@*****.***

PROFFESIONAL EXPERIENCE

Masterbrand Cabinets, Inc. – Lexington, NC (August 2015 – Present)

Materials Supervisor

Supervise shipping, receiving, and warehouse operations.

- Implement and lead Masterbrand production system initiatives

- Schedule raw material production based on finished goods production demand

- Responsible for storage of raw inventory of 20,000 SKUs. Helped establish min/max levels

- Organize ergonomic warehouse through new stack rack system

- Set standard work and standard operating sheets for all staff

- Implement, coordinate, and maintain Friedman AS/400 ERP

- Set freight pickup and delivery schedules based on customer volume orders i

- Manage internal backorders coordinating with finished goods production daily

- Consolidated raw material storage from three offsite locations to on-site, reducing

occupied square footage by half

- Manage staff of 20 employees

- Lead continuous improvement initiatives

- Create a zero injury culture through safety training and new policies

- Employ root cause analysis to establish corrective action

Furniture City Warehouse - High Point, NC (February 2011 – August 2015)

Operations and Sales Manager

Plan, direct, and coordinate all aspects of the business to lead a successful and integrated warehousing operation.

- Manage 650,000 square feet of warehouse space

- Lead marketing and sales initiatives to acquire new warehouse customers

- Control all e-commerce sales for three companies

- Meet with the public for retail sales outlet for furniture goods sales

- Implement and maintain Warehouse management software

- Maintain current pricing on all items against consumer price index increases

- Provide cost containment and cost-effective solutions for clients

- Generated formal sales documents describing business operations and lease terms

- Create bin location racking system organization system for products

- Schedule inbound and outbound freight via LTL and company owned trucks

- Negotiate pricing for freight and vendor materials

- Manage staff of 30 workers

- Customer service and Customer Relationship management

- Create employee guidelines and regulations

- Accounts Payable / Receivable

EDUCATION

University of North Carolina at Greensboro- Greensboro, NC (May 2015)

Bachelor of Science - Business Administration

Bachelor of Science - Information Technology

T. Wingate Andrews High School- High Point, NC (2010)

TECHNICAL SKILLS

Proficient in AS/400 ERP, QuickBooks, Kronos, WMS, Oracle Transportation, Outlook, WordPress website CMS, Microsoft Suites (Outlook, advanced excel, word, publisher)

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