Technical Support Engineer

Hazel Q. Leal

Technical Support Engineer

Mobile Number : +639*********

Email: *********@*******.***

PERSONAL SUMMARY

A confident and reliable Technical Support Engineer with extensive practical experience of working with computers and printers resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the installation,operation,configuration and maintenance of computer & printer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking to further an already successful career by working for a ambitious and expanding company.

WORK EXPERIENCE

Technical Support Engineer – Giffin Graphics Middle East

October 2008 - December 2015

Service Engineer -- Globis Inc.

January 2003 - September 2008

Service Technician -- Builtrade Philippines

September 2000 - December 2002

Responsible for supporting the company's clients at all levels as part of a Technical Support Team. Ensuring that all hardware and software is configured and installed correctly.

Duties:

* Responsible for installation,troubleshooting and maintenance services for digital printing machines and computer.

* Supporting users and operator's over the telephone and by mail.

* Computer & printer networking and providing support for Windows and Linux issues.

* Configuration and testing of any new upgrade for hardware and software.

* Travelling to client sites to help with installs, deployment, and troubleshooting.

* Management of the daily data backup and retrieval scheme.

* Assistance with training of staff and compiling procedural documentation.

* Understand and utilize RMA process for warranty and parts replacements.

* Assisting technical manager with support request.

* Planning and effecting predictive & preventive maintenace schedules to increase machine up time and equipment reliability.

* Ensure computer and printer hardware is safe & complies with health and safety standard.

* Logical troubleshooting of equipment,electeical and electronic circuit to determine the cause of malfunction.

* Media profilling/color management

KEY SKILLS AND COMPETENCIES

* Experience as a Team Leader for projects and systems migrations.

* Excellent interpersonal skills with strong analytical,team building,problem solving and organizational abilities.

* Significantly engaged in various exhobitions and demonstration of the printer in front of the customer.

* A positive attitude towards customer service and good communication skills.

* Experience of Windows server 2003, Exchange /xp professional / office 2003

* Commercial technical support experience of servers and network infrastructure.

* Ability to be clear & concise when explaining technical procedures to customers.

* Proficient in maintenance of various kind of digital printing machine such as HP, EPSON, SEIKO, MUTOH, DGEN, VUTEK and DURST.

AREAS OF EXPERTISE PERSONAL SKILLS

* Networking - switches/router * Problem Solving

Computer/ Printer * Commitment to outcomes

* Remote Support Tools * Highly analytical

* Troubleshooting & maintenance * Helpful attitude

* Industrial Machinery maintenance * Team building

* Electronic circuit

TRAINING ATTENDED

* Rho500R and Rho512R Technical and Service training from November 25 to 29 2013 at Durst Phototechnik in Brixen,Italy

* Rho 700/800 Texhnical and Service Training from july 1 to july 7 2009 at Durst Phototechnik DIT Gmbh in Lienz Austria

* Rho PictorTechnical and Service Training from April 20 to April 24 2009 at Durst Phototechnik DIT Gmbh in Lienz Austria.

* Technical training at Epson Philippines for the LFP Series of printer

* Technical Training at WSI Philippines (A HP Designjet Printer Distributor) for HP Designjet 5500 and 5000 series.

Academic Qualifications

Year

Institution

Dee /Board of Education

Percentage

1998-2001

Dualtech Training Center Manila Philippines

Electromechanics-Field of Engineering

87%

1994-1998

Francisco P. Felix Memorial National High School Cainta,Rizal

Secondary Education

83 %

1994

San Juan Elementary School Cainta,Rizal

Primary Education

83 %

PERSONAL DETAILS

Age : 37

Civil Status : Married

Date of Birth : June 29,1979

Permanent Address : 1027 Brgy. Bulac Sitio Linawan Sta maria Bulacan

Nationality : Filipino

Gender : Male

Contact this candidate