Customer Service High School

Jenelle Deets

484-***-**** ************@*****.*** Birdsboro, PA

Professional Summary

Dependable individual bringing management experience, customer service, behavioral, computer experience and a willingness to take on added responsibility to meet specific company goals. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills along with an amazing attitude.

Skills

General Computer Skills• Conflict Resolution• Reliable • Respectful•Effective Leader • Exceptional Interpersonal Communication•Dedicated Team Player • Quick Learner • Consistently Meets Goals •Organized•Google Apps •Microsoft Office Suite •Social Media• Windows and MAC Operating Systems • Research Skills •Great Attitude • First Aid/CPR • Applied Behavioral Analysis • Crisis Intervention• And many more Experience

McDonald's, Douglassville, PA

Crew August 2004-May 2005

- Operated the drive-through window and sales register quickly and efficiently.

- Maintained fast paced service on back line food prep and grill, followed food safety procedures and cleanliness.

- Always maintained a clean and organized work area.

- Maintained high standards of customer service during high-volume, fast paced operations. Assistant Manager May 2005- July 2011

- Assisted in managing all aspects of shift operations.

- Managed service areas and assigned crew to areas and tasks beginning of each shift.

- Provided training to crew on each service area, production areas and store operations.

-Provided feedback, guidance, and assistance to crew on each shift.

- Maintained a high standard of customer service throughout shifts.

- Count cash and complete all appropriate reports and information at the end of shift. Melmark, Berwyn, PA

ABA Counselor July 2011- August 2013

- Provided instruction and promoted intellectual, emotional, and social growth to clients.

- Assisted in implementing individualized programs to individuals with developmental diagnoses and disabilities.

- Input data daily into computer system, provided assistance with finalized plans for clients. Bookkeeping for individual clients, graphing charts and daily review of program. Researched and updated all required materials needed for supervisors and other staff.

- Implementing correct and effective behavior analytic interventions with clients.

- Continual education of required knowledge applied to position. Education Alternatives, Limerick, PA

Behavior Therapist August 2013- Current

- Follow a daily structured schedule, from a client’s customized treatment plan.

- Assist in implementation of individualized programs involving behavioral and educational guidance.

-Record data and complete necessary files after and observing client(s) in different settings and scenarios.

-Provide help and guidance in building and correcting, academics, communication, social and behavioral skills dependent on the client’s needs.

- Equip clients with tools to make better choices and provide support to continue growth. Education

University of Phoenix A ssociates of Science in Psychology Phoenix, AZ 2009 Daniel Boone High School High School Diploma Birdsboro, PA 2006 2

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